Second Nature
Product & Technology
HeadofOnboarding
Neural analysis suggests this role is
optimal for Director candidates.
“Head of Onboarding at Second Nature. Skills: Onboarding strategy, Process optimization, Customer experience, Team leadership. Develop and implement onboarding strategy. Identify and refine onboarding workflows”
What You'll Achieve.
Reduction in Time-to-Value; Increase in Activation Rates; Customer Satisfaction Scores; Operational Efficiency Gains; Team Performance & Growth
Industry & Context.
Analytical Rigor; Bias for Action
What They're Looking For.
Must Have
5–7 years of experience leading onboarding, process improvement, or customer success operations, 3+ years of experience directly managing and developing high-performing teams, Deep expertise in designing and deploying scalable implementation frameworks that reduce "time-to-value" for complex enterprise clients
What You'll Do.
Develop and implement onboarding strategy
Identify and refine onboarding workflows
Design scalable onboarding programs
Leverage automation and technology
Establish and monitor KPIs
and develop onboarding team
Gather feedback from new customers
How You'll Work.
Team & Collaboration
Work closely with Sales, Product, Customer Success, and Support teams; Align cross-functional executives (Product, Sales, Engineering)
Communication Scope
Exceptional communication skills
Full Job Description
At Second Nature, our people are our greatest differentiator. To build an industry-changing business, we don’t just need talent; we need an environment where high standards, continuous improvement, and customer obsession are the default. Excellence is not a destination — it is how we show up every day. In twenty years time, we want every single employee to look back to their time at Second Nature and say: This is where I did my very best work. Where I grew the most. Where I pushed myself beyond what was comfortable. ✨ 💟 ABOUT US Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation. So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more. That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone. And now you can join us. Apply today to join 250+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥 📝 ABOUT THE ROLE The Head of Onboarding (software implementation) will lead and optimize the customer onboarding experience, ensuring new clients successfully adopt and derive value from our suite of products. This leader will build scalable onboarding programs, streamline processes, and enhance customer engagement, ultimately driving activations and creating raving fans. The incumbent will be hired as either the Director or VP of Onboarding, depending on skills and experiences. This role will report directly to the Chief Op
Applying for this Head of Onboarding role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Second Nature?
Real rants from real employees. Read before you apply.