Wise
Finance / FinServ
HeadofKYCOutsourcingVendorManagement
“Head of KYC Outsourcing Vendor Management at Wise. Skills: KYC Outsourcing Vendor Management, People Leadership, Operational Excellence, Strategic Team Management, Strategic & Product Alignment, Performance & Quality Management, Financial Oversight & Unit Economics, Risk, Compliance & Governance, Stakeholder & Relationship Management. Lead the KYC Vendor Management team.. Work with KYC Outsourcing vendors under the Servicing umbrella.”
What You'll Achieve.
Ensure service delivery and performance of vendors.; Meet service delivery standards.; Build resilient operations that avoid bottlenecks.; Ensure service delivery aligns with shifting company goals.; Ensure all quality and performance metrics are met.; Optimize consumption and track unit economics.; Ensure all vendors comply with Third Party policies, Business Continuity Plans, and audit requirements.
Industry & Context.
Providing practical solutions to mitigate risks.; A get-it-done, collaborative approach to problem-solving.
What They're Looking For.
Must Have
Experience in third party management, developing and leading vendor strategies and building efficient relationships that deliver on results., Proven track record of delivering and exceeding targets., Excellent communication skills with the ability to build relationships and work collaboratively across different teams, Ability to advise, manage and report risks effectively, providing practical solutions to mitigate them., Project management skills, with the ability to manage multiple initiatives simultaneously., A get-it-done, collaborative approach to problem-solving.
Nice to Have
Experience in BPO services at a global scale.
What You'll Do.
Lead the KYC Vendor Management team.
Work with KYC Outsourcing vendors under the Servicing umbrella.
Act as a bridge between internal stakeholders and vendors.
Ensure service delivery and performance of vendors.
high-performance environment by providing regular feedback
setting clear role expectations
and coaching direct reports.
Establish structured team rituals and delivery-oriented meetings.
Ensure the team has the necessary tools and training to meet service delivery standards.
Oversee administrative needs and budgets.
Build resilient operations that avoid bottlenecks through succession planning and active contribution to global Vendor Management solutions.
Develop a deep understanding of the Wise product and Servicing Strategy.
Own the long-term KYC vendor roadmap
ensuring service delivery aligns with shifting company goals.
Drive vendor accountability through robust scorecards
rigorous KPI development
and continuous leading remediation plans.
Manage the full financial lifecycle
including cost forecasting
invoice reconciliation
and active participation in negotiations.
Maintain full oversight of the risk landscape and contract lifecycles.
Ensure all vendors comply with Third Party policies
Business Continuity Plans
and audit requirements.
Act as the primary escalation point and bridge between Wise and its vendors.
Foster internal cooperation and manage vendor responses during critical incidents.
How You'll Work.
Team & Collaboration
Work with KYC Outsourcing vendors under the Servicing umbrella.; Act as a bridge between internal stakeholders and vendors.; Foster internal cooperation and manage vendor responses during critical incidents.; Build relationships and work collaboratively across different teams.
Communication Scope
Excellent communication skills
Process & Methodology
Manage multiple initiatives simultaneously.
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