HeadofITPlatform&Services

At the forefront of health technology for over 35 years, Munich-based Brainlab digitizes medical workflows, from diagnosis to therapy, to offer clinicians and patients better treatment possibilities. Our innovative digital ecosystem forms the basis for modern healthcare technology in 4000 hospitals in 120 countries. Our key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values curious, authentic and useful. As Head of IT Platform & Services, you will ensure that Brainlab's IT foundation is reliable, secure, and scalable — enabling our global workforce to work efficiently across 25 locations worldwide. You will lead the Service Desk, Network, Infrastructure, and Workplace teams, setting the standard for IT service excellence while driving strategic initiatives in IT security and compliance. As an experienced manager you steer, coordinate and support a group of senior team leads. Reporting to the leader of the Global IT Division, you will be a key member of the D&IT leadership team and a critical enabler of Brainlab's growth. Areas of Responsibility Service Desk & IT Support * Set the strategic direction for a high-performing, customer-centric global Service Desk organization, and hold the team lead accountable for operational excellence * Define the governance framework for ITSM processes (Incident, Problem, Change, Request) in line with ITIL / fitSM best practices; support the team lead in embedding these consistently * Establish SLA/KPI standards and review performance at a strategic level, empowering the team lead to drive continuous improvement in service quality and end-user satisfaction * Sponsor automation and self-service initiatives, guiding the team in identifying and prioritizing efficiency opportunities Network * Maintain strategic oversight of the gl