Campfire
Implementation & Customer Success
HeadofImplementations
Neural analysis suggests this role is
optimal for Manager candidates.
“Head of Implementations at Campfire. Skills: Customer onboarding, Implementation methodology, Cross-functional collaboration, Operational metrics. Hire implementation managers. Develop implementation managers”
What You'll Achieve.
Deliver implementations on time; Customers go live with confidence; Documented playbook; Created training materials; Easy to onboard new IMs; Reduced average time-to-live; Field insights shaping roadmap; Customers set up for long-term success
Industry & Context.
Identify bottlenecks; Iterate on process
What They're Looking For.
Must Have
10+ years experience in accounting, finance, or ERP implementation, Meaningful time in client-facing or professional services role, Experience leading and managing implementation or solutions teams, Hands-on experience implementing accounting or ERP platforms, Comfortable discussing chart of accounts design, Comfortable discussing close processes, Comfortable discussing revenue recognition, Comfortable discussing data migration, Deep accounting knowledge, Project management instincts, Excellent communication skills, Ability to build trust quickly, Collaborate effectively across product, engineering, and go-to-market teams
Nice to Have
CPA or equivalent accounting credential, Background in Big 4, national accounting firm, or management consulting, SaaS or fintech experience, Experience building or scaling implementation function in startup, Familiarity with multi-entity consolidation, Familiarity with revenue recognition (ASC 606), Familiarity with complex intercompany accounting
What You'll Do.
Hire implementation managers
Develop implementation managers
Retain implementation managers
Set performance standards
Create clear career paths
Build culture of accountability
Build culture of continuous improvement
Own implementation methodology end-to-end
Manage kickoff process
Manage configuration process
Manage data migration process
Manage user training process
Manage go-live process
Manage handoff to Customer Success
Develop implementation playbooks
Maintain implementation playbooks
Develop implementation templates
Maintain implementation templates
Develop implementation documentation
Maintain implementation documentation
Drive down time-to-value
Partner with Sales on pre-sales scoping
Partner with Sales on project estimates
Partner with Sales on clean handoffs
Create feedback loop with Product
Create feedback loop with Engineering
Surface patterns from field
Work with Customer Success on transition
Drive long-term retention
Own implementation KPIs
Report on implementation health
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Sales, Product, Customer Success; Product and Engineering feedback; Customer Success transition
Communication Scope
Excellent communication skills; Build trust quickly; Collaborate effectively
Process & Methodology
Project management instincts, Timeline management, Risk surfacing, Stakeholder alignment
Full Job Description
ABOUT CAMPFIRE Campfire is the AI-native ERP for high-growth mid-market companies. We automate the work that slows finance teams down — transaction categorization, bank reconciliation, revenue recognition, and reporting — so they can stop building spreadsheets and start driving the business. Our platform includes Core Accounting, Revenue Automation, Ember AI, and our Accounting Intelligence foundation model. THE ROLE We're looking for a Head of Implementations to own and scale our customer onboarding function. You'll lead a team of Implementation Managers, own the methodology that gets customers live on Campfire quickly, and serve as the connective tissue between Sales, Product, and Customer Success. WHAT YOU'LL OWN Team Leadership - Hire, develop, and retain a team of Implementation Managers across a range of experience levels - Set performance standards, run structured 1:1s, and create clear career paths within the implementation function - Build a culture of accountability and continuous improvement on your team Implementation Excellence - Own Campfire's implementation methodology end-to-end: kickoff, configuration, data migration, user training, go-live, and handoff to Customer Success - Develop and maintain implementation playbooks, templates, and documentation so the team can deliver consistently at scale - Drive down time-to-value without sacrificing quality or customer experience Cross-Functional Collaboration - Partner with Sales on pre-sales scoping, project estimates, and clean handoffs at close - Create a tight feedback loop with Product and Engineering — surface patterns from the field that should inform the roadmap - Work with Customer Success to ensure a seamless transition post go-live and drive long-term retention Metrics & Operations - Own implementation KPIs: time-to-live, implementation CSAT, on-time delivery rate, and team utilization - Identify bottlenecks, iterate on process, and report on implementation health to leadership WHAT WE'RE LOOKING
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