Supermetrics
SaaS
HeadofImplementation&Onboarding
Neural analysis suggests this role is
optimal for Manager candidates.
“Head of Implementation & Onboarding at Supermetrics. Transform onboarding and implementation. Lead a global team”
What You'll Achieve.
Make data a marketing superpower
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Leading Professional Services teams, Leading implementation teams, Leading onboarding teams, Experience leading process transformation, Experience leading standardization initiatives, Experience leading automation initiatives, Experience working cross-functionally, Experience managing global teams, Experience managing distributed teams, Systems mindset, Ability to lead teams through transformation, Ability to lead teams through uncertainty
Nice to Have
Direct technical skills not required, Familiarity with AI, Familiarity with automation, Familiarity with scalable delivery models
What You'll Do.
Transform onboarding and implementation
Implement AI-first delivery models
Integrate new delivery model
Embed AI-assisted discovery
Standardize onboarding workflows
Enforce new delivery standards
Prevent fallback to manual processes
Establish quality checkpoints
Translate strategy into operational execution
Ensure smooth handoffs
Ensure effective customer activation
How You'll Work.
Team & Collaboration
Cross-functionally with Professional Services leadership; Cross-functionally with Product; Cross-functionally with Customer Success; Cross-functionally with AI specialists; Cross-functionally with automation specialists
Full Job Description
Manage the transformation of how Supermetrics delivers customer onboarding and implementation at scale in an AI-native world. We're looking for a Head of Implementation & Onboarding to join our Professional Services team in Helsinki, Dublin, Amsterdam or UK. In this role, you will… Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine Lead a global team of implementation specialists across EMEA, North America, and JAPAC Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists Your day-to-day work and responsibilities include… Embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows Standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions Enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment Enforcing new delivery standards and preventing fallback to legacy manual processes Establishing clear quality and validation checkpoints across all customer segments Working closely with AI architects and leadership to translate strategy into operational execution Ensuring smooth handoffs and effective customer activation in collaboration with Customer Success teams This position is for you if you have… Demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment Experience leading process transformation, standardization, or automation initiatives Familiarity with AI, automation, or scalable delivery models — direct technical skills are not required Experience working cross-functionally wi
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