Serval
AI
HeadofDeployment
“Head of Deployment at Serval. Skills: Deployment, AI platform, Customer success, Team building. Build and lead Deployed Software Engineering function. Own customer implementations and pilots”
What You'll Achieve.
Ensuring customers realize immediate value; Feed critical insights back into product and engineering; Rapid, reliable value delivery for strategic accounts; Deployment velocity; Adoption; Satisfaction across accounts
Industry & Context.
Solve unique customer challenges
Based in or willing to work from our SF HQ, 5 days/week, Occasional travel to customers
What They're Looking For.
Must Have
7–10+ years of software engineering experience, 3+ years leading technical or customer-facing teams, Proven track record of building and scaling Software Engineering teams in a fast-paced SaaS or AI environment, Technical foundation — capable of reading and writing production code, building APIs, and debugging distributed systems, Experience working directly with enterprise customers on deployments, integrations, and architecture design, Excellent communication skills, Builder’s mindset: thrives in ambiguity, moves fast, and creates process where none exists, Deep customer empathy and the ability to balance short-term needs with long-term platform evolution, Based in or willing to work from our SF HQ, 5 days/week
Nice to Have
Prior startup experience as an early technical or engineering leader, Knowledge of IT, Security, or workflow automation domains, Comfort working with LLM-based or AI agent systems in production, Opinions on how “agentic” deployment teams should operate and measure success
What You'll Do.
Build and lead Deployed Software Engineering function
Own customer implementations and pilots
Write production-quality code
Extend Serval’s platform
Solve unique customer challenges
Develop reusable onboarding frameworks
Translate field learnings into roadmap priorities
Guide customers through automation design
Drive technical strategy for migrations
Establish metrics and systems
How You'll Work.
Team & Collaboration
Partner with Product & Engineering; Translate field learnings into roadmap priorities; Act as a trusted advisor to customers’ IT and Security leaders
Communication Scope
Translate between technical and executive audiences
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