HeadofCustomerValue&Performance

**Head of Customer Value and Performance** **Barbican, London | Hybrid Working | Permanent | Full-Time** **Competitive salary available, depending on experience** **37.5 hours per week** At Nuffield Health, we’re committed to building a healthier nation—combining our expertise in fitness and wellbeing with our award-winning healthcare services. As the UK’s largest healthcare charity, we place our customers at the heart of everything we do, continuously evolving how we engage, support and inspire them to live healthier lives. **The Role** This is a rare opportunity to shape the future of customer growth as our **Head of Customer Value & Performance**. You’ll lead a major transformation—redefining how we engage customers across the entire lifecycle through data-led, decision-driven journeys that deliver real commercial impact. Harnessing the power of modern MarTech, you’ll embed personalised, insight-driven engagement at scale, bringing clarity, pace and precision to performance. Working at the heart of Marketing, Digital and Content leadership, you’ll turn strategy into meaningful, measurable outcomes that drive the business forward. **Key Responsibilities** * Lead MarTech & Transformation: Own the implementation of a modern marketing technology and decisioning stack, driving the shift to data-led, behaviour-driven customer journey orchestration * Define Lifecycle Strategy: Shape and own the end-to-end customer lifecycle, including segmentation, targeting and contact strategy * Drive Personalised Engagement: Establish decisioning and personalisation frameworks to deliver relevant, next-best-action experiences across channels * Partner for Delivery: Work closely with Marketing, Digital and Content leaders to translate lifecycle strategy into in-channel activity and continuous optimisation * Own Performance Insight: Define KPIs and lead reporting, delivering clear, actionable insight on what’s driving performance * Champion Test & Learn: Embed experimentation to contin