Pulse Games
Media
HeadofCustomerSupport
“Head of Customer Support at Pulse Games. Skills: Customer support, Leadership. Build customer support organization. Scale customer support organization”
What You'll Achieve.
Improve efficiency; Improve scalability; Improve self-service options; Drive continuous improvement
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
7+ years customer support, 3+ years leadership role, Scaling support operations, Familiarity with support tools, Analytical skills, Leadership skills, People management skills, Communication skills, Collaboration skills
What You'll Do.
Build customer support organization
Scale customer support organization
Define support strategy
Execute support strategy
Oversee sensitive cases
Represent player's voice
How You'll Work.
Team & Collaboration
Collaborate with product team
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