Statista
Business Data Platform
HeadofCustomerSuccessEMEA
“Head of Customer Success - EMEA at Statista. Skills: Customer Success Leadership, Retention Strategy, Growth Strategy. Protect and strengthen GRR. Build and embed EMEA CS operating model”
What You'll Achieve.
Protect and strengthen GRR in 2026; Build and embed EMEA CS operating model; Support NRR growth from 2027 onwards; Improve GRR through structured adoption; Improve GRR through value-realisation; Improve GRR through intervention motions; Define 2027 CS investment case; Drive NRR outcomes across segment; Strengthen renewal readiness; Surface expansion opportunities
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
Substantial experience in B2B Customer Success, Responsibility for leading teams, Improving retention, adoption, and expansion outcomes, Experience in a subscription-based business, Proven track record of protecting and growing GRR, Clear understanding of levers that drive GRR, Evidence of building or improving CS function, Demonstrated improvement in GRR, NRR, adoption, or time-to-value, Experience leading change across CS, Sales, RevOps, and Product, Commercial instinct, Excellent discovery skills, Excellent consultative skills
Nice to Have
Experience in data, intelligence, research, or information services, Experience translating CS operating model into Salesforce, Experience with CS platform like Gainsight, ChurnZero, Totango, Exposure to the Bow Tie or flywheel commercial model, Experience working across multiple European markets
What You'll Do.
Protect and strengthen GRR
Build and embed EMEA CS operating model
Align regional execution with global CS strategy
and operationalise Onboard → Impact →
Implement regional model in Salesforce
Build use-case and outcomes library
Define coverage economics
Partner on 2027 NRR growth strategy
Own EMEA renewal and churn-prevention motion
Build early-warning system for at-risk accounts
Partner with KAM and Scale AMs
Ensure seamless handoffs
Drive platform adoption and value realisation
Strengthen renewal readiness
Surface expansion opportunities
Identify expansion signals
Create structured handoffs to AEs
Champion the full platform
and performance management
Build coaching standard
Develop team's ability to run discovery
Develop team's ability to surface latent needs
Develop team's ability to connect platform to problems
Own EMEA CS strategy and tactical plan
Shape global CS strategy evolution
How You'll Work.
Team & Collaboration
EMEA commercial leadership team; Global leaders; KAM and Scale AMs; KAM and Scale leadership
Communication Scope
Consultative client engagement
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