HeadofCustomerSuccess-EMEA

At Statista, we’re all about facts and data, for we are the world's leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees. We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team. Are you ready to join us? Your responsibilities: This is a genuine build role. Statista EMEA has a committed and capable Customer Success team, but the regional function has operated without dedicated leadership. You will be the first Head of Customer Success EMEA — and you will shape what effective CS leadership and execution look like for the region, working within Statista’s global strategy and policies. Your mandate is twofold: protect and strengthen GRR across our KAM and Scale segments in 2026, while building and embedding the EMEA CS operating model that will support NRR growth from 2027 onwards. You will report directly to the VP Sales EMEA, sit on the EMEA commercial leadership team, and work closely with global leaders to align regional execution with Statista’s broader CS strategy and standards. We are building the Bow Tie — a full-lifecycle commercial model running from Acquire through Land, Onboard, Impact, and Expand. CS is the engine of the right side of that model. What Success Looks Like — First 12 Months - Installed a health-scoring, segmentation, and early-warning system that gives us clear sight of renewal risk across the base. - Built and embedded