Satair
HeadofCustomerResolutionServicesAsiaPacificandChina
“Head of Customer Resolution Services Asia Pacific and China at Satair. Skills: Customer resolution, Operational excellence, Team leadership. Lead and shape regional customer ordering management organization. Ensure high standards of customer service”
What You'll Achieve.
Secure long-term retention wins; Maximize customer satisfaction; Deliver effective outcomes; Enhance efficiency; Enhance scalability; Ensure consistent performance; Ensure operational excellence; Ensure customer-centric outcomes; Ensure effective adoption; Ensure sustainable business impact; Ensure compliance with processes; Ensure adherence to global policies; Ensure adherence to global standards; Enhance competitiveness; Maximize success in securing customer contracts
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Technical and process oriented background, Ability to understand and interpret technical documentation
Nice to Have
Bachelor in Business Administration, Bachelor in Supply Chain, Bachelor in Logistics, Bachelor in Production, Prior leadership experience within a similar size organization, Customer Service experience
What You'll Do.
Lead and shape regional customer ordering management organization
Ensure high standards of customer service
Drive customer satisfaction
Drive operational excellence
high-performing teams
Focus on people development
Contribute to global leadership team
Shape strategic decisions
Create sustainable value
Navigate complex stakeholder friction
Orchestrate policy-compliant resolution strategies
Secure long-term retention wins
Maximize customer satisfaction
Develop and implement clear resolution management directives
Partner strategically with cross-functional stakeholders
Drive organizational alignment
Streamline decision-making
Ensure consistent alignment and execution
Deliver effective outcomes
Design the optimal team size
Balance productivity and sustainability
Anticipate increased automation
Anticipate adoption of AI
Build a customer-focused team
Promote global alignment
Promote continuous learning
Foster professional growth
Champion a culture of openness
Champion a culture of collaboration
Champion a culture of active engagement
Accelerate innovation
Support strategic objectives
Guide global stakeholders
Guide local stakeholders
Align and collaborate on issue resolution
Drive timely outcomes
Drive consistent outcomes
Negotiate service level agreements
Manage service level agreements
Communicate service level agreements
Ensure clarity on SLAs
Ensure alignment on SLAs
Ensure consistent delivery against commitments
Champion global continuous improvement initiatives
Drive process optimization initiatives
Improve operational efficiency
Enhance customer satisfaction
Drive functional strategy at regional level
Drive functional execution at regional level
Ensure consistent performance
Ensure operational excellence
Ensure customer-centric outcomes
Lead regional change management initiatives
Ensure effective adoption
Ensure sustainable business impact
Direct internal audits
Govern internal audits
Direct external audits
Govern external audits
Conduct operational reviews
Ensure compliance with processes
Ensure adherence to global policies
Ensure adherence to global standards
Set clear objectives aligned with company ethics
Set clear objectives aligned with regulatory standards
Set clear objectives aligned with legal standards
Set clear objectives aligned with aviation-specific compliance standards
Lead by example in demonstrating ethics
Lead by example in demonstrating integrity
Lead by example in demonstrating compliance
Foster a culture of professionalism
Foster a culture of accountability
Manage regional OPEX budgets
Manage regional headcount budgets
Evaluate functional headcount cost structures
Optimize functional headcount cost structures
Apply effective operational processes
Enhance competitiveness
Maximize success in securing customer contracts
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; Global stakeholders; Internal stakeholders; External accounts; Warehouse logistics; Supply Management; Product & Service Management; Sales and Support; Finance
Communication Scope
Negotiation; Relationship-building
Process & Methodology
Change management, Strategic programs, Cross-functional projects
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