ADCI
Logistics
HeadofCustomerExcellence
“Head of Customer Excellence at ADCI. Skills: Operational strategy, Team development, Continuous improvement, Customer experience. Lead operational excellence. Ensure seamless coordination of freight movement”
What You'll Achieve.
Optimize cargo movement; Reduce costs; Enhance service reliability; Optimize aircraft utilization; Drive operational excellence; Drive cost efficiency
Industry & Context.
Data-driven solutions
What They're Looking For.
Must Have
5+ years working cross functionally, 5+ years team management, 5+ years cross functional project delivery, 5+ years program or project management, Experience defining program requirements, Use data and metrics to determine improvements
Nice to Have
Managing, analyzing and communicating results to senior leadership
What You'll Do.
Lead operational excellence
Ensure seamless coordination of freight movement
Ensure seamless coordination of aircraft utilization
Ensure seamless coordination of team performance
Drive operational strategy
Drive team development
Drive continuous improvement initiatives
Manage operations specialists
Develop and implement operational strategies
Optimize cargo movement
Enhance service reliability
Foster a culture of excellence
Foster a culture of innovation
Foster a culture of customer obsession
Establish and monitor key performance indicators
Implement data-driven solutions
Address operational challenges
Partner with Operations teams
Partner with Ground Handling teams
Partner with Customer Operations teams
Ensure integrated service delivery
Ensure issue resolution
Oversee cargo capacity forecasting
Oversee allocation processes
Optimize aircraft utilization
Identify process enhancements
Implement process enhancements
Ensure adherence to aviation regulations
Ensure adherence to safety protocols
Ensure adherence to Amazon standards
Work with third-party cargo handling partners
Ensure performance standards are met
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Operations teams; Ground Handling teams; Customer Operations teams
Process & Methodology
Program management, Project management
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