Service Stream
Utilities
HeadofCommunity&CustomerRelations
“Head of Community & Customer Relations at Service Stream. Skills: Customer relations, Community relations, Communication strategies, Stakeholder management. Develop and deliver communication strategies. Create messaging, communication materials, & staff training”
What You'll Achieve.
Deliver consistently positive customer experience; Strengthen community trust; Meet YVW’s customer, regulatory and social‑value expectations; Ensure customer outcomes are embedded across all maintenance services activities
Industry & Context.
Current driver’s license
What They're Looking For.
Must Have
Tertiary qualification in Communications/ Public Relations or related field, background in stakeholder, community and customer engagement, ideally within water or utilities, 5 + years’ experience in a similar communications or engagement role, Confident working with internal and external stakeholders to understand expectations and deliver high‑quality outcomes, Skilled in developing engagement frameworks, managing change and shaping clear, consistent messaging, Collaborative, proactive and able to work with multiple stakeholders to ensure alignment and consistent customer outcomes, Current driver’s license
What You'll Do.
Develop and deliver communication strategies
communication materials
Coordinate customer and community communications
Monitor and improve communication channels
Manage and escalate customer and stakeholder issues
Support responses to media
regulatory and ministerial enquiries
How You'll Work.
Team & Collaboration
Work closely with operational, customer service and communications teams; Manage and escalate key customer and stakeholder issues in collaboration with internal teams and delivery partners
Communication Scope
Develop and deliver communication strategies; Create clear, consistent messaging; Coordinate customer and community communications; Support responses to media, regulatory and ministerial enquiries
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