Company
HeadOfCLM&BankingOps
Neural analysis suggests this role is
optimal for Director candidates.
“Head Of CLM & Banking Ops. Skills: Banking Operations, Client Relationship Management, Process Improvement, Stakeholder Management. Support day-to-day processing. Support day-to-day reviewing”
What You'll Achieve.
Maintain operational efficiency; Achieve business objectives
Industry & Context.
Issue resolution; Problem solving; Analytical skills; Interpretative thinking; Design solutions
What They're Looking For.
Must Have
Manage a business function, Lead other people managers, Lead organisation wide projects, Act as deep technical expert, Train, guide and coach specialists, Provide expert advice, Manage resourcing, Manage budgeting, Manage policy creation, Foster and guide compliance, Ensure regulations are observed, Demonstrate knowledge of function integration, Maintain broad knowledge of industry theories, Use interpretative thinking, Use advanced analytical skills, Exercise management authority, Negotiate with stakeholders, Influence stakeholders, Act as principal contact point, Demonstrate leadership behaviours, Demonstrate Barclays Values, Demonstrate Barclays Mindset
What You'll Do.
Support day-to-day processing
Support day-to-day reviewing
Support day-to-day reporting
Support day-to-day issue resolution
Manage client relations
Identify client needs
Provide client service
Identify improvement areas
Provide recommendations for change
Maintain operational efficiency
Develop presentations
Identify industry trends
Implement best practice
Participate in projects
Improve effectiveness
Manage a business function
Provide input to strategic initiatives
Contribute to procedures
Plan strategic projects
Manage strategic projects
Consult on strategic projects
Manage a sub-function
Lead other people managers
Embed performance culture
Lead organisation wide projects
Act as deep technical expert
Act as thought leader
Identify new ways of working
Collaborate cross functionally
Provide information affecting profits
Provide information affecting risks
Provide information affecting decisions
Provide expert advice
Coordinate resourcing
Manage policy creation
Coordinate policy creation
Enable policy creation
Escalate policy breaches
Escalate procedure breaches
Ensure regulations are observed
Ensure processes are in place
Focus on external environment
Monitor external environment
Influence external environment
Focus on advocacy groups
Monitor advocacy groups
Influence advocacy groups
Demonstrate knowledge of function integration
Achieve business objectives
Maintain knowledge of industry theories
Maintain knowledge of industry practices
Maintain sector knowledge
Maintain functional knowledge
Maintain insight into market developments
Maintain insight into market initiatives
Use interpretative thinking
Use advanced analytical skills
Exercise management authority
Make significant decisions
Make strategic decisions
Make strategic recommendations
Negotiate with stakeholders
Influence stakeholders
Act as principal contact point
How You'll Work.
Team & Collaboration
Collaboration with teams; Cross functional collaboration; Internal senior stakeholders; Senior functional management; Committees; Business division; Group; Key clients; Counterparts; Other functions; Business divisions; Colleagues
Communication Scope
Communicate findings; Presentations
Process & Methodology
Strategic projects, Complex projects, Critical projects
Full Job Description
# **Job Description** **Purpose of the role** To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. **Accountabilities** * Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services. * Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations. * Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes. * Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes. * Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency. * Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders. * Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services. * Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness. **Director Expectations** * To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.. * They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and
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