Pavago
Staffing and Recruiting
HeadofClientOperations
“Head of Client Operations at Pavago. Skills: Client operations, Campaign performance, Retention, Operational scalability. Lead client delivery. Lead campaign performance”
What You'll Achieve.
Client retention; Reduced churn; Consistent campaign performance improvements; High deliverability; High inbox placement rates; Clear operational systems; Clear delivery standards; Strong client relationships; High client communication quality; Leadership confidence in operational execution; Ensure clients stay happy; Ensure campaigns perform; Ensure operations scale smoothly; Ensure delivery quality remains high
Industry & Context.
Problem-solver who thrives under pressure; Solving operational and campaign problems directly; Solving operational and client problems directly
What They're Looking For.
Must Have
Experience leading client operations, Experience leading account ownership, Experience leading delivery operations inside fast-growing startups or agencies, Background in cold email, Background in lead generation, Background in outbound operations, Hands-on expertise with deliverability, Hands-on expertise with inbox placement, Hands-on expertise with domain warm-up, Hands-on expertise with campaign optimization, Hands-on expertise with cold email copywriting, Ability to personally troubleshoot campaigns without relying entirely on technical teams, Understanding of APIs, Understanding of automations, Understanding of workflows, Understanding of operational systems, Daily practical use of ChatGPT, Daily practical use of Claude, Daily practical use of AI workflow tools
Nice to Have
Startup operator mindset, Highly proactive and execution-focused, Comfortable working with changing priorities, Communicator with founders and executives, Takes ownership without waiting for perfect systems, Problem-solver who thrives under pressure
What You'll Do.
Lead campaign performance
Lead operational execution
Own client relationships
Own campaign performance
Own retention and satisfaction
Own operational scalability
Serve as primary point of contact
Lead client check-ins
Lead strategic conversations
Lead ongoing communication
Proactively prevent churn
Build strong client relationships
Ensure clients feel informed
Ensure clients feel supported
Ensure clients feel confident
Diagnose and fix underperforming campaigns
Diagnose and fix deliverability issues
Diagnose and fix inbox placement problems
Diagnose and fix low-converting messaging
Review campaigns before launch
Continuously optimize open rates
Continuously optimize reply rates
Continuously optimize meeting conversion
Continuously optimize campaign performance
Personally contribute to copywriting
Personally contribute to troubleshooting
Personally contribute to strategy adjustments
Own campaign execution quality
Own sending infrastructure
Understand and troubleshoot spam placement
Understand and troubleshoot DNS issues
Understand and troubleshoot API/integration problems
Understand and troubleshoot automation breakdowns
Build operational playbooks
Build delivery workflows
Improve onboarding systems
Improve campaign QA processes
Improve client communication standards
Create scalable systems
Track delivery metrics
Track operational bottlenecks
Coordinate with development teams
Coordinate with outreach specialists
Coordinate with operations
Coordinate with leadership
Report to the founder
How You'll Work.
Team & Collaboration
Work directly with the founder; Work directly with developers; Work directly with outreach teams; Work directly with operations; Coordinate closely with development teams; Coordinate closely with outreach specialists; Coordinate closely with operations; Coordinate closely with leadership; Align execution across departments
Communication Scope
Communicator with founders and executives
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