HeadofClientOperations

### **Head of Client Operations (Cold Email, Client Success, Campaign Performance – Remote, U.S. Hours)** ### **About the Role** We’re hiring a **Head of Client Operations** to own everything that happens **after a client signs** — from campaign performance to retention and results. This is a high-ownership role where you’ll manage **client relationships, optimize cold email campaigns, and ensure delivery quality at scale**. You’ll work directly with the founder, outreach team, and developers to keep campaigns performing and clients satisfied. If you’ve operated in **fast-growing startups** , understand **cold email and lead generation** , and can take full accountability for outcomes — this role is for you. ### **Responsibilities** ### **Client Relationship Ownership** * Act as the primary point of contact for **20–30 active clients** * Lead client check-ins, manage expectations, and handle ongoing requests * Proactively identify risks and prevent churn * Own **client satisfaction, retention, and long-term success** ### **Campaign Performance & Optimization** * Diagnose and fix **underperforming cold email campaigns** * Troubleshoot **deliverability issues, list quality, and low-converting copy** * Review and QA campaigns before launch * Continuously optimize campaigns for **performance and results** ### **Processes, Systems & Documentation** * Build and refine **delivery processes and documentation** * Create scalable **playbooks and workflows** * Track **SLAs, client health metrics, and performance standards** ### **Cross-Functional Collaboration** * Work closely with **developers** on technical and infrastructure issues * Coordinate with the **outreach team** on execution and optimization * Report directly to the founder on **client health, risks, and performance** ### **Requirements** * Experience leading **client operations, account management, or delivery** in a startup environment * Strong background in **cold email, lead generation, or outbound campaigns**