Pavago
Staffing and Recruiting
HeadofClientOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Head of Client Operations at Pavago. Skills: Client operations, Campaign performance, Operational execution, Cold email. Own client outcomes. Own campaign performance”
What You'll Achieve.
High client retention; Low churn; High campaign deliverability; High response rates; Clients achieve measurable outcomes; Problems identified and resolved; Operational systems improving; Leadership confidence in execution
Industry & Context.
Solve problems independently; Fix campaigns hands-on; Troubleshoot deliverability issues; Troubleshoot inbox placement problems; Troubleshoot low response rates; Troubleshoot poor list quality; Troubleshoot weak messaging; Resolve escalations; Identify risks early; Resolve issues
What They're Looking For.
Must Have
Experience owning client operations, Experience owning client delivery, Experience owning account performance, Experience owning operational execution, Background in cold email agencies, Background in outbound lead generation, Background in high-volume outbound environments, Background in startup operations, Deep understanding of cold email strategy, Deep understanding of inbox placement, Deep understanding of deliverability, Deep understanding of outbound copywriting, Deep understanding of outbound infrastructure, Ability to troubleshoot and fix campaigns, Understanding of APIs, Understanding of automations, Understanding of operational workflows, Understanding of data flows, Comfortable using AI tools, Client communication skills, Client relationship management skills, Manage difficult conversations, Manage performance expectations, Comfortable operating independently, Operational judgment, Operational decision-making ability
Nice to Have
Experience scaling client delivery teams, Experience working directly with founders, Familiarity with outbound infrastructure, Familiarity with domains, Familiarity with DNS setup, Familiarity with email warming systems, Experience in growth-stage startup environments, Exposure to RevOps, Exposure to automation systems, Exposure to outbound analytics
What You'll Do.
Own campaign performance
Own retention and churn prevention
Own operational systems
Own execution accountability
Manage client accounts
Act as primary point of contact
Lead client check-ins
Lead strategy discussions
Lead escalation handling
Lead performance reviews
Build client relationships
Proactively manage expectations
Own client satisfaction
Own long-term account health
Diagnose underperforming campaigns
Improve underperforming campaigns
Troubleshoot deliverability issues
Troubleshoot inbox placement problems
Troubleshoot low response rates
Troubleshoot poor list quality
Troubleshoot weak messaging
Quality-check campaigns before launch
Continuously optimize campaigns
Ensure clients receive outcomes
Improve outbound messaging
Optimize subject lines
Optimize offer positioning
Optimize call-to-actions
Optimize email sequencing
Improve inbox placement
Improve campaign infrastructure
Build operational systems
Improve operational systems
Create scalable playbooks
Create delivery workflows
Track delivery quality
Track operational efficiency
Collaborate with outreach teams
Collaborate with developers
Collaborate with infrastructure teams
Collaborate with leadership
Coordinate on technical issues
Coordinate on automation problems
Coordinate on infrastructure reliability
Coordinate on campaign execution
Maintain visibility into client performance
Maintain visibility into delivery risks
Maintain visibility into operational bottlenecks
How You'll Work.
Team & Collaboration
Outreach teams; Developers; Infrastructure teams; Leadership
Communication Scope
Client communication; Relationship management; Performance expectation management; Difficult conversations
Process & Methodology
Operational scaling, Workflow improvement
Full Job Description
### **🚀 Head of Client Operations (Cold Email & Client Delivery) – Remote** **Position Type:** Full-Time, Remote **Working Hours:** Flexible (Aligned with U.S. Client Time Zones) ### **🔥 About the Role** At Pavago, one of our clients is hiring a **Head of Client Operations** to take full ownership of client delivery, campaign performance, retention, and operational execution inside a fast-moving outbound lead generation environment. This is not a passive account management or project coordination role. You will own: * client outcomes * campaign performance * retention and churn prevention * delivery quality * operational systems * execution accountability You’ll work directly with the founder while operating in a scaling startup environment where: * systems evolve quickly * priorities shift fast * execution matters more than theory This role requires someone who can: * solve problems independently * fix campaigns hands-on * improve systems continuously * manage clients confidently * operate comfortably in ambiguity If you thrive in startup environments and can own delivery end-to-end — this role is a strong fit. ### **🎯 What You’ll Own** ### **Client Ownership & Retention** * Manage a portfolio of 20–30 client accounts * Act as the primary point of contact for all delivery and performance conversations * Lead: * client check-ins * strategy discussions * escalation handling * performance reviews * Build strong client relationships and proactively manage expectations * Identify risks early and prevent churn before it happens * Own: * client satisfaction * retention * long-term account health ### **Campaign Performance & Delivery** * Diagnose and improve underperforming cold email campaigns * Troubleshoot: * deliverability issues * inbox placement problems * low response rates * poor list quality * weak messaging * Quality-check campaigns before launch * Continuously optimize campaigns for: * deliverability * engagement * reply rates * conversions * Ensure clients c
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