Pavago
Staffing and Recruiting
HeadofClientOperations
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Head of Client Operations at Pavago. Skills: Client results, Campaign performance, Retention, Satisfaction, Client ownership, Cold email strategy, Deliverability, Inbox placement, Copywriting, Fix campaigns, Build delivery systems, Create playbooks, Track SLAs, Track client health, Track delivery performance, Improve workflows. Take full ownership of everything that happens after a client signs. Own client results”
What You'll Achieve.
High client retention and low churn; Campaign performance (deliverability + replies); Clients consistently getting results; Issues identified and fixed before escalation; Delivery systems improving as the company scales; Client results; Campaign performance; Retention; Satisfaction; Client satisfaction, retention, and long-term success; Measurable outcomes; Inbox placement and response rates; SLAs; Client health; Delivery performance; Client health; Risks; Performance; Client retention & churn reduction; Campaign performance (deliverability, replies, conversions); Client satisfaction & relationship health; SLA adherence & delivery consistency; Overall impact on client results; Client outcomes; Client success; Client growth
Industry & Context.
Diagnose and fix underperforming cold email campaigns; Troubleshoot deliverability issues; Troubleshoot poor list quality; Troubleshoot low-converting messaging; Fix problems fast
What They're Looking For.
Must Have
Experience owning client delivery / operations in a startup, Background in cold email agencies, Background in lead generation, Background in high-velocity outbound environments, Deep expertise in cold email strategy, Deep expertise in deliverability, Deep expertise in inbox placement, Deep expertise in copywriting, Ability to personally fix campaigns when needed, Technical understanding of APIs, Technical understanding of Automations, Technical understanding of Data flows, Daily use of AI tools like ChatGPT
Nice to Have
Experience scaling client delivery teams, Experience working directly with founders, Familiarity with outbound infrastructure and domains, Exposure to growth-stage startup environments
What You'll Do.
Take full ownership of everything that happens after a client signs
Own campaign performance
Act as the primary point of contact for all clients
Anticipate risks early and prevent churn
Own client satisfaction
and long-term success
Diagnose and fix underperforming cold email campaigns
Troubleshoot deliverability issues
Troubleshoot poor list quality
Troubleshoot low-converting messaging
Quality-check campaigns before launch
Continuously optimize for measurable outcomes
Write and refine outbound copy when needed
Improve inbox placement and response rates
Build delivery systems as the company grows
Track delivery performance
Improve workflows continuously
Work closely with Developers (technical issues
Work closely with Outreach team (campaign execution)
Report directly to the founder
Own visibility into client health
Own visibility into risks
Own visibility into performance
Build systems while executing daily
How You'll Work.
Team & Collaboration
Work closely with Developers (technical issues, infrastructure); Work closely with Outreach team (campaign execution); Report directly to the founder
Communication Scope
Communicate directly and confidently with founders
Full Job Description
### **Head of Client Operations (Remote) – Own Client Results, Retention & Delivery** **Position Type:** Full-Time, Remote **Working Hours:** Flexible (U.S. Client Time Zones Required) ### **About the Role** We’re hiring a **Head of Client Operations** to take full ownership of everything that happens **after a client signs**. This is **not a project management role**. You own: * Client results * Campaign performance * Retention * Satisfaction You will operate inside a **fast-moving startup environment** — where systems are evolving, priorities shift, and execution matters more than theory. If you’ve worked in scaling environments and can **own outcomes end-to-end** , this role is for you. ### **What You’ll Own** ### **Client Ownership (20–30 Accounts)** * Act as the primary point of contact for all clients * Lead check-ins, manage expectations, and handle requests * Anticipate risks early and prevent churn * Own **client satisfaction, retention, and long-term success** ### **Campaign Performance & Results** * Diagnose and fix underperforming cold email campaigns * Troubleshoot: * Deliverability issues * Poor list quality * Low-converting messaging * Quality-check campaigns before launch * Continuously optimize for measurable outcomes ### **Cold Email Execution (Hands-On)** * Write and refine outbound copy when needed * Improve inbox placement and response rates * Use tools and platforms like: * Apollo.io * Smartlead.ai * Instantly.ai ### **Systems, SOPs & Scaling** * Build delivery systems as the company grows * Create practical, evolving playbooks * Track: * SLAs * Client health * Delivery performance * Improve workflows continuously (not perfection, progress) ### **Cross-Functional Execution** * Work closely with: * Developers (technical issues, infrastructure) * Outreach team (campaign execution) * Report directly to the founder * Own visibility into: * Client health * Risks * Performance ### **What Success Looks Like** * High client retention and low churn * St
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