Pavago
Staffing and Recruiting
HeadofClientOperations
“Head of Client Operations at Pavago. Skills: Client operations leadership, Cold email campaign management, Deliverability expertise, Startup operations scaling. Lead client delivery, campaign performance, retention, and operational execution. Own client relationships”
What You'll Achieve.
Client retention and reduced churn; Consistent campaign performance improvements; High deliverability and inbox placement rates; Clear operational systems and delivery standards; Strong client relationships and communication quality; Leadership confidence in operational execution
Industry & Context.
Problem-solver who thrives under pressure; Troubleshoot underperforming campaigns; Diagnose and fix deliverability issues; Fix inbox placement problems; Troubleshoot spam placement; Resolve DNS issues; Fix API/integration problems; Resolve automation breakdowns
What They're Looking For.
Must Have
Experience leading client operations, account ownership, or delivery operations inside fast-growing startups or agencies, Background in cold email, lead generation, or outbound operations, Hands-on expertise with deliverability, inbox placement, domain warm-up, campaign optimization, and cold email copywriting, Ability to personally troubleshoot campaigns without relying entirely on technical teams, Understanding of APIs, automations, workflows, and operational systems, Daily practical use of ChatGPT, Claude, and AI workflow tools
Nice to Have
Startup operator mindset, Highly proactive and execution-focused, Comfortable working with changing priorities, Communicator with founders and executives, Takes ownership without waiting for perfect systems, Problem-solver who thrives under pressure
What You'll Do.
and operational execution
Own client relationships
Own campaign performance
Own retention & satisfaction
Own operational scalability
Serve as the primary point of contact for 20-30 active client accounts
Lead client check-ins
strategic conversations
and ongoing communication
Manage expectations and proactively prevent churn
long-term client relationships
Ensure clients feel informed
and confident in delivery
Diagnose and fix underperforming campaigns
deliverability issues
inbox placement problems
and low-converting messaging
Review campaigns before launch for technical readiness
and deliverability setup
Continuously optimize open rates
and campaign performance
Personally contribute to copywriting
and strategy adjustments
Own campaign execution quality across inbox warm-up
and sending infrastructure
Understand and troubleshoot spam placement
API/integration problems
and automation breakdowns
Build operational playbooks and delivery workflows
Improve onboarding systems
campaign QA processes
and client communication standards
Create scalable systems while the company grows rapidly
and operational bottlenecks
Coordinate closely with development teams
Report directly to the founder on campaign performance
and operational priorities
Help align execution across departments during rapid growth
How You'll Work.
Team & Collaboration
Work directly with the founder, developers, outreach teams, and operations; Coordinate closely with development teams, outreach specialists, operations, and leadership; Report directly to the founder; Help align execution across departments during rapid growth
Communication Scope
Communicator with founders and executives; Client communication standards
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