Pavago
Staffing and Recruiting
HeadofClientDelivery
Neural analysis suggests this role is
optimal for Senior candidates.
“Head of Client Delivery at Pavago. Skills: Client delivery, Client success, Implementation, AI systems. Own end-to-end client delivery lifecycle. Manage client onboarding”
What You'll Achieve.
Client onboarding success rates; Implementation success rates; Faster time-to-value; Faster adoption milestones; High client satisfaction; High client retention; Reduced delivery risks; Reduced escalations; Account expansion; Long-term client success
Industry & Context.
Problem-solving; Risk management
Remote during U.S. hours
What They're Looking For.
Must Have
Senior-level experience in Client Success, Senior-level experience in Implementation, Senior-level experience in Solutions Engineering, Senior-level experience in GTM roles, Experience working directly with clients, Comfortable working remote during U.S. business hours
Nice to Have
Experience with AI tools, Experience with automation platforms, Experience scaling client delivery, Experience scaling post-sales functions, Experience managing complex technical implementations, Experience managing integrations, Bachelor's degree in Business, Bachelor's degree in Engineering, Bachelor's degree in Computer Science, Bachelor's degree in related field
What You'll Do.
Own end-to-end client delivery lifecycle
Manage client onboarding
Manage client adoption
Ensure clients achieve measurable outcomes
Ensure clients achieve time-to-value
Oversee client implementations
Maintain implementation quality
Maintain implementation timelines
Act as primary owner for client success
Act as primary owner for client satisfaction
Act as primary owner for client retention
Serve as trusted advisor
Manage complex escalations
Lead resolution strategies
Partner with Sales on implementations
Partner with Product on implementations
Partner with Engineering on implementations
Partner with Sales on custom use cases
Partner with Product on custom use cases
Partner with Engineering on custom use cases
Translate business goals into technical workflows
Translate business goals into execution plans
Ensure GTM systems are optimized
Ensure automation is optimized
Ensure integrations are optimized
Build client delivery processes
Refine client delivery processes
Build client playbooks
Refine client playbooks
Proactively prevent delivery issues
Help scale Client Delivery function
Help scale Success function
Align cross-functional teams
Contribute to long-term strategy for retention
Contribute to long-term strategy for expansion
Drive continuous improvement through data
Drive continuous improvement through feedback
Drive continuous improvement through insights
How You'll Work.
Team & Collaboration
Cross-functional teams; Delivery teams; Product teams; Go-to-market teams; Sales; Product; Engineering
Communication Scope
Technical stakeholders; Non-technical stakeholders
Process & Methodology
Implementation management
Full Job Description
### **Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)** ### **About the Role** We’re hiring a **Head of Client Delivery** to own the **full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success**. This is a senior, hands-on role where you’ll lead **client delivery, manage implementations, and ensure measurable outcomes** using modern **AI-driven and GTM systems**. If you’ve led **client success, implementation, or solutions delivery in fast-moving environments** , and can balance **strategy with execution** , this role is for you. ### **Responsibilities** ### **Post-Sales Delivery & Implementation** * Own the **end-to-end client delivery lifecycle** from post-sale handoff through onboarding and adoption * Ensure clients achieve **measurable outcomes and time-to-value** * Oversee multiple **client implementations** while maintaining quality and timelines ### **Client Ownership & Accountability** * Act as the primary owner for **client success, satisfaction, and retention** * Serve as a **trusted advisor** to client stakeholders * Manage **complex escalations** and lead resolution strategies ### **Technical & GTM Enablement** * Partner with **Sales, Product, and Engineering** on implementations and custom use cases * Translate business goals into **technical workflows and execution plans** * Ensure **GTM systems, automation, and integrations** are optimized ### **Process Building & Optimization** * Build and refine **client delivery processes, playbooks, and SOPs** * Identify risks early and proactively **prevent delivery issues** * Help scale the **Client Delivery and Success function** ### **Leadership & Collaboration** * Align cross-functional teams across **delivery, product, and go-to-market** * Contribute to **long-term strategy for retention and expansion** * Drive continuous improvement through **data, feedback, and insights** ### **Requirements** * Senior-level experience in *
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