Pavago
Staffing and Recruiting
HeadofClientDelivery
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optimal for Senior candidates.
“Head of Client Delivery at Pavago. Skills: Client Delivery, Client Success, Implementation, GTM Systems. Own end-to-end client delivery lifecycle. Ensure clients achieve measurable outcomes”
What You'll Achieve.
Ensure clients achieve measurable outcomes and time-to-value; client onboarding and implementation success rates; Faster time-to-value and adoption milestones; High client satisfaction and retention; Reduced delivery risks and escalations; Growth through account expansion and long-term client success
Industry & Context.
Proven problem-solving and risk management capabilities; Lead resolution strategies; Identify risks early; Proactively prevent delivery issues
Remote during U. S. business hours
What They're Looking For.
Must Have
Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles, understanding of GTM systems, automation workflows, and integrations, Experience working directly with clients in high-stakes, outcome-driven environments, communication skills with both technical and non-technical stakeholders, Proven problem-solving and risk management capabilities, Comfortable working remote during U. S. business hours
Nice to Have
Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.), Experience scaling client delivery or post-sales functions, Experience managing complex technical implementations and integrations, Bachelor’s degree in Business, Engineering, Computer Science, or related field
What You'll Do.
Own end-to-end client delivery lifecycle
Ensure clients achieve measurable outcomes
Oversee client implementations
Act as primary owner for client success
Serve as trusted advisor
Manage complex escalations
Translate business goals into technical workflows
Ensure GTM systems are optimized
Build and refine client delivery processes
Prevent delivery issues
Scale Client Delivery and Success function
Align cross-functional teams
Contribute to long-term strategy
Drive continuous improvement
How You'll Work.
Team & Collaboration
Partner with Sales, Product, and Engineering on implementations; Align cross-functional teams across delivery, product, and go-to-market
Communication Scope
communication skills with both technical and non-technical stakeholders
Process & Methodology
Manage implementations, Maintain quality and timelines
Full Job Description
### **Head of Client Delivery (Client Success, Implementation, AI & GTM Systems – Remote, U.S. Hours)** ### **About the Role** We’re hiring a **Head of Client Delivery** to own the **full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success**. This is a senior, hands-on role where you’ll lead **client delivery, manage implementations, and ensure measurable outcomes** using modern **AI-driven and GTM systems**. If you’ve led **client success, implementation, or solutions delivery in fast-moving environments** , and can balance **strategy with execution** , this role is for you. ### **Responsibilities** ### **Post-Sales Delivery & Implementation** * Own the **end-to-end client delivery lifecycle** from post-sale handoff through onboarding and adoption * Ensure clients achieve **measurable outcomes and time-to-value** * Oversee multiple **client implementations** while maintaining quality and timelines ### **Client Ownership & Accountability** * Act as the primary owner for **client success, satisfaction, and retention** * Serve as a **trusted advisor** to client stakeholders * Manage **complex escalations** and lead resolution strategies ### **Technical & GTM Enablement** * Partner with **Sales, Product, and Engineering** on implementations and custom use cases * Translate business goals into **technical workflows and execution plans** * Ensure **GTM systems, automation, and integrations** are optimized ### **Process Building & Optimization** * Build and refine **client delivery processes, playbooks, and SOPs** * Identify risks early and proactively **prevent delivery issues** * Help scale the **Client Delivery and Success function** ### **Leadership & Collaboration** * Align cross-functional teams across **delivery, product, and go-to-market** * Contribute to **long-term strategy for retention and expansion** * Drive continuous improvement through **data, feedback, and insights** ### **Requirements** * Senior-level experience in *
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