HeadofClientDelivery

About Kernel Enterprise AI only works when the underlying data is accurate - but most CRMs are filled with duplicates, broken hierarchies, and outdated information that undermine forecasting, territory planning, and AI deployments. We've raised a $14M Series A from top VCs and operators at Plaid, OpenAI, Slack and others to solve this with Agentic Company Data - the AI-native alternative to Dun & Bradstreet. RevOps teams at Gong, Navan, Mistral, AlphaSense, and Zip use Kernel to eliminate duplicates, fix hierarchies, and deliver the accuracy they need to operate with confidence. What a RevOps expert can do manually for a single record, Kernel can do safely at scale for an entire CRM. Our platform gives teams confidence in the data foundation that powers enterprise decision-making and AI. The Role This is a hands-on leadership role owning how Kernel delivers for its enterprise clients. You'll sit at the intersection of client success, solutions engineering, and implementation - leading both the function and the team behind it. You'll work closely with Sales, Product, and Engineering to ensure every client in our portfolio is getting real value, fast. In practice that means two things: being a strong client partner yourself, and being an even stronger people manager for the team that does this work every day. What You’ll Be Doing: 🤝 Client leadership - Own the client relationship at a senior level across a portfolio of enterprise accounts - Keep implementations moving at pace - time-to-value should be fast - Drive the client relationship forward through regular cadence - present, proactive, and trusted at every stage - Act as the escalation point for complex delivery challenges - you're comfortable pushing back - Partner with Sales on expansions, renewals, and new account onboarding - US-based clients are a significant part of the portfolio, so evening availability is expected 🚀 Team management - Lead and develop a team of Solutions Engineers and Implementation spec