HeadofClaims

* Our competitive benefits package includes everything from financial literacy to health and wellness initiatives, designed with your well-being in mind * Work with experienced and skilled colleagues who support and inspire one another to achieve collective success * Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. For over 150 years, we've never stopped finding better ways to protect Australians. As one of the nation’s leading life insurers, we’re driven by ambition and a sense of purpose. Our responsibility to our customers, partners, and the broader community is at the heart of everything we do. At TAL, we’re empowered to experiment, innovate, and create better products and services. Backed by Daiichi Life, one of the world’s largest insurers, we deliver financial security to millions of Australians through our care and expertise. Bring your curious mind and ambition to shape our industry and help us become the progressive, digitally enabled, leading insurer we aim to be. As Head of Claims, this role leads how TAL delivers on its promise for AustralianSuper, ensuring members receive timely, compassionate and dependable support at critical moments in their lives. It shapes a progressive claims strategy that strengthens trust, elevates service excellence and deepens long‑term partnerships. By inspiring high‑performing teams and continuously improving the member experience, the role plays a meaningful part in TAL’s purpose of helping Australians protect what matters most, while supporting sustainable growth for our partners and our business. In this role, you will: * Deliver service excellence by consistently meeting and exceeding fund partner claims commitments. * Strengthen strategic partnerships by aligning TAL’s claims proposition to fund objectives and expectations. * Lead claims strategy evolution to support member outcomes, retention and sustainable growth. * Champion customer‑centric delive