8Fleet
logistics
HeadofCentralOperations
“Head of Central Operations at 8Fleet. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, automation, AI tooling, operational leverage, building systems that scale. Own and scale Central Operations across all markets. Build systems and processes that support rapid operational growth”
What You'll Achieve.
improve efficiency; reduce costs; enable rapid growth; Improve funnel conversion, onboarding completion, and time-to-activation; Improve response times, resolution quality, and driver experience; Reduce claims frequency, severity, and operational processing costs; Improve incident response and escalation management; Improve fleet uptime and reduce operational downtime; Improve launch speed, operational quality, and scalability
Industry & Context.
process design and operational problem-solving capabilities; solving complex operational problems
What They're Looking For.
Must Have
7+ years of experience in operations, logistics, marketplace operations, customer operations, or related fields, Experience building and scaling operational systems in fast-paced environments, process design and operational problem-solving capabilities, Experience leading teams with a focus on accountability and execution, Deep interest in automation, AI tooling, and operational leverage, analytical and KPI-driven mindset, Experience working cross-functionally in high-growth environments, Comfort operating in ambiguity and building from scratch, Exceptional communication and organizational skills, Hands-on mentality — willing to dive into operational details while maintaining strategic perspective
What You'll Do.
Own and scale Central Operations across all markets
Build systems and processes that support rapid operational growth
Develop operational playbooks
escalation frameworks
and performance standards
Drive operational consistency while balancing local market flexibility
Oversee driver acquisition operations and onboarding workflows
Improve funnel conversion
onboarding completion
and time-to-activation
Partner with Operations to align driver supply with fleet demand
Build scalable onboarding systems leveraging automation and AI
Build a scalable driver support organization and operating model
Improve response times
and driver experience
Design support workflows that prioritize high-touch human interactions where they create the most value
Automate repetitive support workflows wherever possible
Oversee safety operations
and insurance coordination
Reduce claims frequency
and operational processing costs
Improve incident response and escalation management
Build reporting and operational visibility across safety metrics
Oversee vehicle infleeting
and operational readiness
Improve fleet uptime and reduce operational downtime
Build scalable systems for tracking vehicle lifecycle operations
Standardize launch readiness processes across markets
Develop repeatable launch playbooks for new markets
Coordinate cross-functional launch execution
Build forecasting and operational capacity planning processes
Identify and automate manual operational workflows across Central Operations
Implement AI tools and workflows to improve productivity
Redesign operational processes to maximize leverage from a lean team
Build operational dashboards
Manage and develop a small high-performing team
Partner closely with Product
and Market Operations
Establish operational metrics
Drive a culture of ownership
continuous improvement
How You'll Work.
Team & Collaboration
Partner closely with Product, Engineering, Finance, People, and Market Operations
Communication Scope
Exceptional communication and organizational skills
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