Taptap Send
Fintech
HeadofBrazil
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“Head of Brazil at Taptap Send. Skills: Cross-border fintech, Diaspora communities, Growth strategy, P&L ownership. Develop and scale growth. Manage customer acquisition strategy”
What You'll Achieve.
Deliver growth targets; Deliver profitability targets; Improve unit economics
Industry & Context.
Analytical skills; Data-driven decisions
Ability to travel internationally
What They're Looking For.
Must Have
7 to 15 years experience, Bachelors or Advanced degree, Fluency in Portuguese
Nice to Have
Based in São Paulo, Based in New York, Based in Mexico, SQL proficiency, Python proficiency, R proficiency, Other languages fluency
What You'll Do.
Develop and scale growth
Manage customer acquisition strategy
Manage customer retention strategy
Manage product quality
Manage customer experience
Manage team development
Deliver growth targets
Deliver profitability targets
Establish TTS as leading product
Be the face of the market
Build and lead growth team
Establish vision for Brazil
Establish strategy for Brazil
Establish execution plan
Execute within timelines
Report to executive leadership
Leverage operational prowess
Improve profitability
Increase brand awareness
Collaborate with stakeholders
Build trust relationships
Increase brand awareness
Improve unit economics
Recommend product improvements
Interpret customer insights
Interpret customer feedback
How You'll Work.
Team & Collaboration
Internal stakeholders; External stakeholders; Customer Service; Finance; Tech; Legal; Financial Crime; Compliance; People Ops; Diaspora communities; Commercial partners
Communication Scope
Presenting insights
Process & Methodology
Test-and-learn mindset
Full Job Description
ABOUT US We’re building the world’s leading cross-border fintech for emerging markets - empowering families, fueling local economies, and changing how millions access financial services. Since our launch in 2019, we have transformed how money moves across borders with our operations spanning 6 out of 7 continents and covering both the busiest and most underserved (remittance) corridors. We tapped into a massive shift - from banks to phones - bringing digital finance to places where traditional systems never reached. The next stage of growth will fuel a network of services and products especially designed to make money more accessible to diaspora communities including local cards, and additional savings and payments features. We’re growing fast, backed by world-class investors, and scaling a product that blends real world impact with cutting edge fintech innovation. Here’s a little more: - Founded by Harvard grads and 3-time founders who previously built Segovia (acquired) and GiveDirectly (>$300M revenue, fastest-growing NGO in the world) - Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda, and more - Built by global top performers from Bain, Google, McKinsey, Uber, Checkout, Bolt, and beyond - we move fast, stay humble, and care deeply about our mission - Truly global team - 250+ people, 50+ nationalities, 50+ languages - Guided by our values - ownership, impact, humility, and heart - in deed, not just word The Role As the Head of Brazil, your role will be to develop and scale Taptap Send’s growth amongst the diaspora in key sender-side markets: US, Canada, UK and UAE to start. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, product quality, customer experience, team development and coaching. You will have an acute “own it” mindset, equally obsessed with the experience of individual users as with iterating and optimizing scalable growth ta
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