Zeiss
Semiconductor Manufacturing Technology
HeadofApplications
Neural analysis suggests this role is
optimal for Senior candidates.
“Head of Applications at Zeiss. Skills: Applications, Customer Support, Leadership. Provide strategic and operational leadership. Lead, mentor, and develop a high-performing applications team”
Industry & Context.
issue resolution
What They're Looking For.
Must Have
Bachelor’s degree, Background in Engineering, Science, or equivalent industry experience, understanding of the semiconductor market and customer environment, Demonstrated success leading teams and complex, cross-functional initiatives, Proven business ownership experience, executive-level reporting, improving customer service metrics, Ability to simplify complex technical and business topics, skilled in de-escalation and issue resolution, Minimum 5+ years of experience leading teams and/or business-critical programs
Nice to Have
advanced degree, connect technical concepts to business value, customer-first mindset, KPI definition, performance management, executive communication, stakeholder management skills, customer outcomes, customer impact, customer advocacy, service excellence
What You'll Do.
Provide strategic and operational leadership
and develop a high-performing applications team
and performance metrics
Collaborate cross-functionally with Sales
Drive strategic initiatives and cross-functional programs
Serve as the voice of the U. S. customer
Translate customer requirements
and market opportunities
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with Sales, Product Management, and Operations teams; partner closely with global stakeholders in Germany; influence across functions, regions, and organizational levels
Communication Scope
executive communication; stakeholder management skills; Ability to simplify complex technical and business topics
Process & Methodology
complex, cross-functional initiatives from strategy through execution, business case development, stakeholder alignment
Full Job Description
**About Us:** **How many companies can say they’ve been in business for over 179 years?!** Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! **** **** **What’s the role?** The ZEISS Head of Applications is a senior leadership role responsible for leading the U.S. applications organization and driving a world-class customer experience across strategic semiconductor accounts. This individual will partner closely with global stakeholders in Germany to translate customer and market insights into business priorities, customer-focused solutions, and measurable outcomes that strengthen ZEISS’ market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and technical expertise. Acting as the voice of the customer and the U.S. business within the global leadership organization, the Head of Applications will influence go-to-market strategy, investment priorities, and long-term business growth while ensuring customers receive exceptional service and support. **Sound Interesting?** **Here’s what you’ll do:** * Provide strategic and operational leadership for the U.S. Applications organization, ensuring alignment with ZEISS business objectives and customer success goals. * Lead, mentor, and develop a high-performing applications team by establishing clear service expectati
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