HeadofAccountManagement

## Accountabilities Lead, mentor, and develop the Account Management team by setting clear performance expectations, conducting regular 1:1s, and building structured development plans. Define and own the department’s KPI and OKR framework, ensuring strong tracking of revenue, conversion, approval rates, and portfolio growth metrics. Build scalable onboarding, hiring, and training programs to support team expansion and ensure consistent performance standards. Personally manage and grow relationships with top-tier merchants, acting as a strategic advisor and driving long-term commercial value. Lead quarterly business reviews focused on performance analysis, ROI, growth opportunities, and strategic account planning. Drive revenue expansion through upselling, cross-selling, and increasing transaction volumes across the existing client portfolio. Establish Account Management strategy, including segmentation, client tiering, retention frameworks, and revenue growth playbooks. Collaborate cross-functionally with Product, Sales, Finance, Legal, and Integration teams to ensure seamless client experiences and continuous improvement. Provide market insights and client feedback to influence product development and commercial strategy. Requirements: 6+ years of experience in Account Management, Customer Success, or Business Development, preferably within fintech or payments environments. 2+ years of leadership or team management experience, with proven ability to scale and develop high-performing teams. Strong understanding of payment ecosystems, merchant lifecycle, and transaction economics. Proven experience managing high-value client portfolios and driving measurable revenue growth. Strong analytical skills with the ability to interpret transaction data and identify revenue leakage or performance gaps. Excellent commercial mindset, with the ability to shift teams from reactive support to proactive revenue generation. Outstanding leadership and coaching abilities, with a track