HeadofAccountManagement

Coface is one of the leaders in trade credit insurance and business information products, helping more than 50,000 customers build successful, growing and dynamic businesses all around the world. We offer our clients tailor-made risk management solutions based on our global data coverage and our in-depth risk assessment expertise. Coface’s experience means we can provide high-quality, high-value data to our clients. Our business information services help them with their risk management and operational decision-making. Lead. Influence. Grow. Shape client success across the Baltics. Are you a strategic leader with a passion for building strong client relationships and driving business growth? Join Coface — a global leader in trade credit insurance and business information — and — take ownership of a high-impact role where your leadership will directly shape client success and commercial performance across Lithuania, Latvia, and Estonia. Your mission As Head of Account Management , you will lead and elevate a team responsible for maximizing the value of our existing client portfolio while ensuring exceptional customer experience and business growth. What you’ll do * Lead & inspire a high-performing team Coach, develop, and motivate Account Managers to drive excellence and continuous growth * Own client portfolio performance Ensure top-level client satisfaction, retention, and revenue expansion * Drive commercial opportunities Identify upselling, cross-selling, and new product development opportunities based on data and market insights * Deliver actionable insights Monitor KPIs across the Baltics, identify gaps, and implement improvement plans * Collaborate across functions Work closely with internal stakeholders to ensure alignment and operational excellence * Strengthen Coface’s market presence Represent the company in the local business community and build strategic relationships * Manage key partnerships Develop and maintain relationships with intermediaries and par