Company
hospitality
HEAD,KPJSENTOSAMEDICALCENTRELABORATORY
“HEAD, KPJ SENTOSA MEDICAL CENTRE LABORATORY. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. planning, establishment, and overall management of the Hospital Medical Laboratory. day-to-day operations”
What You'll Achieve.
ensure the laboratory delivers timely, accurate, and cost-effective diagnostic services that meet hospital needs and accreditation standards; ensuring timely, accurate, and high-quality diagnostic services; Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction; ensure effective and efficient service delivery; support service needs; support initiatives for revenue generation and cost control; enhance service capabilities; ensure responsiveness to clinical needs and service excellence
Industry & Context.
Address client feedback, complaints, and incident investigations
What You'll Do.
and overall management of the Hospital Medical Laboratory
day-to-day operations
quality systems implementation
Lead and oversee the daily operations of the laboratory
Develop and implement strategic plans
and evaluate the daily operations of the laboratory
Ensure compliance with relevant regulations
licensing requirements
and accreditation standards
Oversee and participate in internal audits
and proficiency testing programs
Promote a culture of quality and patient safety
Ensure the maintenance and periodic review of SOPs
and quality indicators
and evaluate a multidisciplinary team of laboratory professionals
Ensure appropriate staffing levels
Foster staff engagement
and succession planning
Oversee the implementation of orientation
and continuing education programs
Develop and manage the laboratory’s operational budget
Monitor cost-effectiveness and support initiatives for revenue generation and cost control
and lifecycle management of laboratory equipment and supplies
Support the introduction of new technologies
and digital solutions
Liaise with clinicians
and referral partners
Address client feedback
and incident investigations
How You'll Work.
Team & Collaboration
cross-functional coordination; vendor/stakeholder management; Lead, mentor, and evaluate a multidisciplinary team of laboratory professionals; Liaise with clinicians, clients, and referral partners
Communication Scope
Liaise with clinicians, clients, and referral partners; Address client feedback, complaints, and incident investigations with professionalism and accountability
Process & Methodology
strategic planning, planning, establishment, and overall management of the Hospital Medical Laboratory
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