Company

hospitality

HEAD,KPJSENTOSAMEDICALCENTRELABORATORY

Kuala Lumpur, Malaysia FULL TIME
The Brief

“HEAD, KPJ SENTOSA MEDICAL CENTRE LABORATORY. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. planning, establishment, and overall management of the Hospital Medical Laboratory. day-to-day operations”

What You'll Achieve.

ensure the laboratory delivers timely, accurate, and cost-effective diagnostic services that meet hospital needs and accreditation standards; ensuring timely, accurate, and high-quality diagnostic services; Monitor operational KPIs, turnaround times (TAT), test volumes, productivity, and client satisfaction; ensure effective and efficient service delivery; support service needs; support initiatives for revenue generation and cost control; enhance service capabilities; ensure responsiveness to clinical needs and service excellence

Industry & Context.

hospitality
Problems you'll solve

Address client feedback, complaints, and incident investigations

What You'll Do.

and overall management of the Hospital Medical Laboratory

day-to-day operations

quality systems implementation

Lead and oversee the daily operations of the laboratory

Develop and implement strategic plans

and evaluate the daily operations of the laboratory

Ensure compliance with relevant regulations

licensing requirements

and accreditation standards

Oversee and participate in internal audits

and proficiency testing programs

Promote a culture of quality and patient safety

Ensure the maintenance and periodic review of SOPs

and quality indicators

and evaluate a multidisciplinary team of laboratory professionals

Ensure appropriate staffing levels

Foster staff engagement

and succession planning

Oversee the implementation of orientation

and continuing education programs

Develop and manage the laboratory’s operational budget

Monitor cost-effectiveness and support initiatives for revenue generation and cost control

and lifecycle management of laboratory equipment and supplies

Support the introduction of new technologies

and digital solutions

Liaise with clinicians

and referral partners

Address client feedback

and incident investigations

How You'll Work.

Team & Collaboration

cross-functional coordination; vendor/stakeholder management; Lead, mentor, and evaluate a multidisciplinary team of laboratory professionals; Liaise with clinicians, clients, and referral partners

Communication Scope

Liaise with clinicians, clients, and referral partners; Address client feedback, complaints, and incident investigations with professionalism and accountability

Process & Methodology

strategic planning, planning, establishment, and overall management of the Hospital Medical Laboratory

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