Careers at Tide
Financial Services
Head,Collections,UK/Europe
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optimal for Manager candidates.
“Head, Collections, UK/Europe at Careers at Tide. Skills: Collections strategy, Operational leadership, Risk mitigation. Lead collections team. Deliver collections strategy”
What You'll Achieve.
Optimise value of portfolios; Optimise recovery rates; Optimise member experience; Optimise operational efficiency
Industry & Context.
Data-driven decisions; Test and learn approach
What They're Looking For.
Must Have
Collections leader experience, Small business lending experience, Consumer lending experience, UK lending experience, Proven leadership experience, Management experience, Experience articulating strategic objectives, Experience delivering on plans, Experience working with product teams, Experience working with data teams, In-depth knowledge of risk factors, Comfortable with OKRs, Comfortable with KPIs, Comfortable with KRIs, Comfortable with SLAs, Comfortable with forecasting, Comfortable with budgeting, Comfortable with planning
Nice to Have
Government-backed loan portfolio experience, Unsecured loan portfolio experience, Fintech experience, Experience with outsourced collections teams
What You'll Do.
Lead collections team
Deliver collections strategy
Manage operational performance
Shape strategic direction for Collections
Liaise with stakeholders
Optimise recovery rates
Ensure members are treated fairly
Recognise member vulnerability
Operate in accordance with policies
Own relationship with debt collection agencies
Oversee agency performance
Assess agency contracts
Review agency opportunities
Improve collections tools
Improve collections processes
Automate manual processes
Improve management reporting
Ensure robust data is used
Support data-driven decisions
How You'll Work.
Team & Collaboration
Member Operations leadership team; Member-facing teams; Risk & Compliance; Tide Credit Services; Finance; Legal; Product teams; Data teams; Third-party suppliers; Talent partners; People partners
Communication Scope
Articulate philosophy; Articulate requirements; Articulate vision
Full Job Description
ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE ROLE We are looking for a Head of Member Collections (UK/Europe) reporting to the SVP, Member Operations (UK/Europe). Tide has a number of different lending portfolios that it offers to its small-business (SME) Members, including a BBLS book. Tide primarily intermediates credit through its wholly-owned Funding Options Business. Tide Capital, our proprietary credit business, focuses on transactional credit allowing Members to finance payment transactions. CreditFlex allows Members to finance payments in the payment flow. Tide is one of the larger issuers of commercial cards and, in due course, a credit card option will be offered to eligible Members using Tide Expense Cards. Collection
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