Amazon.com Services LLC
Technology
HardwareSupportEngineer,RoboticsTechnicalServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Hardware Support Engineer, Robotics Technical Services at Amazon.com Services LLC. Skills: Hardware support, Robotics hardware, Technical troubleshooting. Provide hardware support for robotics systems. Troubleshoot and repair hardware issues”
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 3+ years of experience in hardware support, Experience with Linux and Windows operating systems, Experience troubleshooting hardware issues
Nice to Have
Experience with robotics hardware, Experience with scripting languages (e.g., Python, Bash), Experience with network troubleshooting, Experience with cloud platforms (AWS, Azure, GCP)
What You'll Do.
Provide hardware support for robotics systems
Troubleshoot and repair hardware issues
Install and configure hardware components
Perform preventative maintenance on hardware
Document hardware issues and resolutions
Collaborate with engineering teams on hardware improvements
Manage hardware inventory and assets
Respond to hardware support requests
How You'll Work.
Team & Collaboration
Engineering teams; Technical support teams
Communication Scope
Technical communication
Full Job Description
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Robotics Technical Services (RTS). We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology. In this role, you serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively. Working closely with technical support teams and regional support managers, you will build a cohesive organization responsible for the safety, reliability, and performance of emerging robotics technology. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential. Key job responsibilities - Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems - Partner with site-level RME teams to maximize advanced robotics system performance - Identify, analyze, and resolve mechanical and system issues across the RTS product suite - Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine dow
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