Amazon.com Services LLC
Operations, IT, Support Engineering, subsidiaries
HardwareSupportEngineer,RoboticsTechnicalServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Hardware Support Engineer, Robotics Technical Services at Amazon.com Services LLC. Skills: Robotics support, System troubleshooting, Preventative maintenance. Provide on-site support. Launch new systems”
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis
Up to 75% travel
What They're Looking For.
Must Have
4+ years software development, 2+ years technical support, Troubleshoot and debug technical systems, Troubleshoot and document findings
Nice to Have
Master's degree, Data science experience, Business analytics experience, Business intelligence experience, Big data environments experience, PLC based controls design, PLC development, PLC implementation, PLC support
What You'll Do.
Provide on-site support
Develop maintenance procedures
Ensure spare part availability
Monitor system performance
Provide troubleshooting support
Drive continuous improvement
Establish standard operating procedures
Establish performance metrics
Establish feedback mechanisms
Build cohesive organization
Identify mechanical issues
Analyze mechanical issues
Resolve mechanical issues
Identify system issues
Analyze system issues
Resolve system issues
Design electro-mechanical tools
Implement electro-mechanical tools
Design diagnostic solutions
Implement diagnostic solutions
Develop monitoring tools
Implement monitoring tools
Create escalation processes
Create standard operating procedures
Create preventative maintenance protocols
Design training sessions
Lead training sessions
Develop training content
Implement spare parts systems
Implement spare parts processes
Produce performance reports
Provide customer feedback
How You'll Work.
Team & Collaboration
RTS engineering teams; On-site technicians; Technical support teams; Regional support managers; RME teams; Development teams; Support teams; Hardware teams; Software teams; Cross-functional support teams
Communication Scope
Voice of the customer
Process & Methodology
Agile workflow
Full Job Description
Application deadline: Apr 1, 2026 Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you'll fit right in here at Robotics Technical Services (RTS). We are a smart team of doers who work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers' experiences in ways we can't even imagine yet. The RTS Field Support team provides critical support to internal fulfillment and transportation network customers relying on advanced robotics technology. In this role, you serve as the vital link between on-site technicians and RTS engineering teams, ensuring maximum performance of advanced robotics systems. You will launch new systems, develop preventative maintenance procedures, ensure spare part availability, proactively monitor system performance, provide troubleshooting support, and drive continuous improvement initiatives across Amazon's fulfillment network. You will establish standard operating procedures, performance metrics, and feedback mechanisms that enable the RTS team to scale effectively. Working closely with technical support teams and regional support managers, you will build a cohesive organization responsible for the safety, reliability, and performance of emerging robotics technology. This role requires independent judgment and comfort working with ambiguity in a complex, fast-paced, high-throughput environment where multi-tasking is essential. Key job responsibilities - Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems - Partner with site-level RME teams to maximize advanced robotics system performance - Identify, analyze, and resolve mechanical and system issues across the RTS product suite - Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimi
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