vivenu
live entertainment tech
HardwareSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Hardware Specialist at vivenu. Skills: Hardware Logistics, Inventory Control, Technical Support. Lead device deployment, maintenance, and decommissioning. Oversee hardware orders, replacement, and return management”
What You'll Achieve.
Ensure seamless seasonal planning; Ensure seamless 'plug-and-play' experience; Ensure absolute data accuracy; Resolve technical issues swiftly; Ensure customers are always event-ready; Ensure timely delivery to end customers; Scale knowledge across the organization; Improve speed and quality; Prevent supply chain bottlenecks
Industry & Context.
Proactive Problem-Solving; Analytical Thinking
Occasional on-site visits
What They're Looking For.
Must Have
Vocational training with a technical focus or a university degree, Passion for technology, Quick learner with the ability to rapidly master new technical systems, devices and software platforms, Structured, organized and independent approach to work, Ability to prioritize tasks effectively, Capacity to identify trends in hardware defects, Ability to deliver clear, professional technical guidance, Talent for identifying bottlenecks and designing scalable, data-driven processes, Capacity to switch between diverse tasks
Nice to Have
Initial experience in hardware logistics, Experience with Scalefusion
What You'll Do.
Lead device deployment
Oversee hardware orders
and return management
Provide technical guidance during setup phase
Maintain and optimise hardware inventory lists
Manage hardware-related customer service requests
Lead incident response efforts
Own physical preparation
and shipping of devices
Coordinate Season Card printing campaigns
Design and conduct training sessions for internal teams
Refine internal workflows and streamline customer communication
Partner with Product and Engineering teams
Build and maintain forecasting models for hardware demand
Create and manage technical guides and tutorials
How You'll Work.
Team & Collaboration
Proactive communication with CSMs, CX Specialists and the US Hardware team; Partner closely with Product and Engineering teams; Close alignment with Customer Success Managers
Communication Scope
Customer-Centric Communication
Process & Methodology
Seasonal planning, Demand Forecasting, Incident Response
Full Job Description
## Description Redefine the future of live entertainment tech Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure. With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth. Join us and build the future of live entertainment. ## As a Hardware Specialist your responsibilities will include Hardware Lifecycle Management: Lead the deployment, maintenance, and decommissioning of devices, maintaining proactive communication with CSMs, CX Specialists and the US Hardware team. Logistics & Order Coordination: Oversee hardware orders, replacement processes and return management, ensuring seamless seasonal planning to meet customer demand. Remote & On-Site Onboarding: Provide expert technical guidance during the setup phase via video calls or occasional on-site visits to ensure a seamless "plug-and-play" experience for event organisers. Inventory Control & Data Integrity: Maintain and optimise hardware inventory lists and tracking tools, utilizing Excel and dedicated management software to ensure absolute data accuracy. Incident Response & Support: Actively manage hardware-related customer service requests and lead incident response efforts to resolve technical issues swiftly. Fulfillment & Shipping Excellence: Own the physical preparation, packing, and on-time shipping of hardware devices to ensure cu
Applying for this Hardware Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about vivenu?
Real rants from real employees. Read before you apply.