HardwareQualityEngineer

Hi there! Thanks for stopping by 👋 Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Hardware Quality Engineer to own and build the quality system across Lightspeed’s hardware ecosystem - payment terminals/readers, printers, networking, tablets and POS accessories - ensuring devices meet high performance standards, failures are contained early, and technical issues are resolved permanently across the portfolio. Our offices are in Montreal and Toronto. Priority will be given to candidates based in those cities or willing to relocate. What you’ll be responsible for - Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio. - Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed. - Define and maintain the supplier performance monitoring, inspection plans for inbound inventory. - Support returns triage and disposition decisions.  - Publish recurring quality dashboards and narratives for stakeholders and leadership. - Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role. What you’ll be bringing to the team - 7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories. - Hands-on experience building test plans, validation protocols, sampling plans, and launch quality gates. - Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations. - Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation). - Strong analytical skills with the ability to mine data from RM