Important IT company
Technology
HANADBAdmin
Neural analysis suggests this role is
optimal for experienced candidates.
“HANA DB Admin at Important IT company. Skills: HANA administration, Sybase administration, SAP HANA infrastructure. Deliver L2/L3 technical support. Administer HANA databases”
What You'll Achieve.
Ensure timely resolution; Ensure SLA/KPI compliance
Industry & Context.
Issue resolution; Troubleshooting
Valid INE, Valid CURP, Valid NSS, Valid RFC
What They're Looking For.
Must Have
L2/L3 technical support for SAP HANA, HANA/Sybase database administration, Managed service delivery experience, Global support environments experience, ITIL processes familiarity, SLA/KPI tracking familiarity, Advanced conversational English, Advanced conversational Spanish
Nice to Have
ECS experience
What You'll Do.
Deliver L2/L3 technical support
Administer HANA databases
Administer Sybase databases
Handle P1/P2 incidents
Track SLA/KPI compliance
Update database software
Perform table partitioning
Maintain system parameters
Manage HANA replication
How You'll Work.
Team & Collaboration
Cross-functional coordination
Communication Scope
Communication skills
Full Job Description
Important IT company At the Latin American level, growth requires: HANA DB Admin We are seeking an SAP HANA Administrator to provide L2/L3 support for complex SAP landscapes. The ideal candidate will demonstrate deep technical expertise in HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup. Key Responsibilities * Deliver L2/L3 technical support for SAP HANA infrastructure in compliance with SLAs and KPIs. * Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management. * Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation. * Track and report SLA/KPI metrics; ensure compliance with ITIL best practices. * Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage. Key activities * HANA Database and ASE Sybase * Update database software, DMM * Table partitioning * Maintain system parameter * Manage hana replication * Install ODBC * Backup/ restore Required Skills & Competencies * Hands-on experience in HANA and Sybase database operations. * Experience in managed service delivery and global support environments. * Familiarity with ITIL processes and SLA/KPI tracking. * Excellent troubleshooting, documentation, and communication skills. ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL(Will be evaluated). If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC. Job type : Remote. Location : Mexico Salary : $85,000 gross Benefits : Excellent superior benefits.
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