T-Tech
Information Technology and Services
HaloSpecialist
“Halo Specialist at T-Tech. Skills: Service automation, Platform management, Continuous improvement. Act as internal owner. Advocate for Halo PSA”
What You'll Achieve.
Deliver measurable efficiency gains; Deliver cost savings; Reduce manual first-line triage; Embed AI capabilities; Define Halo roadmap; Prioritise Halo roadmap; Deliver Halo roadmap; Empower service teams
Industry & Context.
Problem solving
What They're Looking For.
Must Have
experience working with Halo PSA, experience delivering automation initiatives, Understanding of AI-driven service management, Ability to define platform strategy
Nice to Have
Experience within an MSP, Experience working with external vendors, Exposure to service management frameworks
What You'll Do.
Act as internal owner
Advocate for Halo PSA
Ensure platform aligns with objectives
Promote best practices
Maximise platform adoption
Define Halo development roadmap
Prioritise Halo roadmap
Deliver new functionality
Ensure platform developments deliver value
Lead automation initiatives
Lead AI adoption initiatives
Lead intelligent workflows initiatives
Implement automated triage
Implement intelligent ticket routing
Implement workflow optimisation
Identify opportunities to reduce manual effort
Improve service delivery
Drive improvements that increase productivity
Drive improvements that increase operational efficiency
Reduce reliance on manual processes
Reduce reliance on first-line intervention
Support organisation's growth
Partner with Service Desk
Partner with Operations
Partner with Service Management
Understand challenges
Translate requirements into platform improvements
Ensure Halo supports operational needs
Monitor platform performance
Monitor platform governance
Identify opportunities for optimisation
Identify opportunities for enhancement
How You'll Work.
Team & Collaboration
Service Desk teams; Operations teams; Service Management teams
Communication Scope
Stakeholder management
Process & Methodology
Roadmap definition, Roadmap prioritisation
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