Airbus Helicopters España, SA
H145MPSOILS
“H145M PSO ILS at Airbus Helicopters España, SA. Skills: Customer relationship management, Contract management, Risk management, Performance monitoring. Acting as the Main Focal Point for the end customer and National Authorities. Representing Airbus Helicopters to key users”
What You'll Achieve.
Maximize operational availability with maximum safety; Ensure services provided are effective and secure; Meet company's profitability objectives; Services meeting contractual obligations and customer expectations
Industry & Context.
Identifying risks that could impact contract execution; Implementing mitigation actions to prevent service disruptions and financial losses; Taking decisive action when performance falls short of targets; Launching and piloting any required action plan
What They're Looking For.
Must Have
Awareness of any potential compliance risks, Commitment to act with integrity
What You'll Do.
Acting as the Main Focal Point for the end customer and National Authorities
Representing Airbus Helicopters to key users
Organizing regular meetings and visits to foster trust and open communication
Managing the end-to-end process of contract negotiation and signature for helicopter fleet support
Maximizing operational availability with maximum safety
Ensuring services provided are effective and secure
Meeting company's profitability objectives
Actively tracking and measuring the effectiveness of the services provided
Monitoring and controlling key performance indicators (KPIs) such as Financial Performance
On-Time Delivery (OTD)
and On-Time Completion (OTC)
Identifying risks that could impact contract execution
Implementing or ensuring the implementation of mitigation actions to prevent service disruptions and financial losses
Collecting and discussing customer feedback
Launching and piloting any required action plan
Providing customers with information on new support and service offerings to continuously improve the support model
How You'll Work.
Communication Scope
Fostering trust and open communication; Discussing customer feedback; Providing customers with information on new support and service offerings
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