Company
Healthcare
GuestSupportServices
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Support Services. Skills: Customer support, Patient assistance, Information desk operations. Answer telephones. Greet patients and visitors”
What You'll Achieve.
Ensure efficient and courteous service functions
Industry & Context.
Analytical skills; Gather and interpret data
What They're Looking For.
Must Have
High School level of education, Six to twelve months of previous experience with telecommunications equipment, on-line databases and paging systems
Nice to Have
High School level of education is preferred, 1-2 years’ experience or an equivalent combination of education or experience preferred
What You'll Do.
Greet patients and visitors
Locate admitted patients
Provide visitors with passes
Provide emergency room patients’ visitors with ED visitor
Communicate appropriately with visitors for protected patients
Refer to security for clearance or passes
IBEX SDK Patient Locater
Direct outpatients and visitors
Use Ambulatory Referral system
Use Physician Locator
Escort visitors to the Emergency Room
Utilize dual handset interpreter phone
Assist deaf or hard of hearing patients with
Assist blind patients to make phone calls
Maintain patient confidentiality
Perform all functions of all information desks
Rotate desk assignment
Contact psychiatric nursing or social work staff for
Update waiting family members
Gain clearance for visitors
Contact inpatient floors for approval
Issue visitor’s passes
Call transport department for ill or disabled patients
Page or call the inter campus shuttle
Communicate policy and procedure issues and concerns to
Search and retrieve requested medical records
Fax authorized patient information to outside facilities
Maintain faxed printed records in confidentiality
Act as a liaison for patients with limited
Access telephone interpreters
Call Interpreter Services Department
Work closely with admitting and registration department
Assure patients and visitors are completely assisted
Support Central Administration Department
Document/report patient/visitor issues and concerns
Locate hospital staff
Assist in providing lunch coverage for colleagues
Clean and organize work area
Report safety concerns or equipment malfunctions to supervisor
Notify supervisor of supply shortage
Conform to hospital standards of performance and conduct
Utilize hospital’s behavioral standards
Follow established hospital infection control and safety procedures
Perform other duties as assigned or as necessary
How You'll Work.
Team & Collaboration
Work closely and diplomatically with ED and nursing staff; Supports Central Administration Department; Assists in providing lunch coverage for colleagues
Communication Scope
Greeting visitors; Explaining hospital policies; Relaying messages
Full Job Description
**POSITION SUMMARY:** Performs administrative tasks, such as answering phones, receiving visitors, and providing general information about the Hospital to the public and customers to ensure efficient and courteous service functions at the Information Desks. **Position:** Guest Support Services **Department:** Guest Support Services **Schedule:** Part Time, 16hr Sat/Sun 7am - 3:30pm **ESSENTIAL RESPONSIBILITIES / DUTIES:** **Reception:** * Answers telephones and greets patients and visitors in a professional manner. * Locates admitted patients in the computer system and provides their visitors with passes. * Provides emergency room patients’ visitors with ED visitor passes. * Communicates appropriately with visitors for any protected, high profile or “opt out” patients, including referring to security for clearance or passes. * Utilizes IDX, IBEX SDK Patient Locater, to access necessary patient information so as to correctly direct outpatients and visitors. * Directs patients and visitors to the correct location. Uses Ambulatory Referral system for clinic information and Physician Locator as needed. Escorts visitors to the Emergency Room as needed. * Utilizes the dual handset interpreter phone when communicating with patients or visitors in need of language interpretation. * Assists deaf or hard of hearing patients with TTY/TDD phones. Assists blind patients to make phone calls. * Maintains patient confidentiality in accordance with hospital HIPAA policy. * Demonstrates knowledge and skills to perform all functions of all information desks and periodically rotates desk assignment. **Coordination:** * Contacts psychiatric nursing or social work staff for all the trauma patient families immediately upon their arrival at the ED. * Works closely and diplomatically with ED and nursing staff to update waiting family members and to gain clearance for visitors. * Contacts inpatient floors for approval prior to issuing visitor’s passes during non visiting hours. * Calls trans
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