ARC'TERYX
Guest Services
GuestServicesSupervisor(Seasonal)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Services Supervisor (Seasonal) at ARC'TERYX. Skills: Team leadership, Guest services, Performance coaching. Lead team towards high performance. Connect with team members weekly”
What You'll Achieve.
Exceed guest needs; Pursue service objectives; Hit service level goals; Improve team performance; Improve service levels
Industry & Context.
Solution mindset; Troubleshooting; Root cause analysis; Problem-solver
Temporary assignment, Minimum three days a week training
What They're Looking For.
Must Have
2+ years experience leading team, 3+ years experience Contact Centre, Experience driving employee engagement, Fluent in French and English, Post-secondary education or experience
Nice to Have
Knowledge of Salesforce, Knowledge of Calabrio, Knowledge of similar systems, Knowledge of Arc'teryx products, Knowledge of outdoor products
What You'll Do.
Lead team towards high performance
Connect with team members weekly
Supervise day-to-day operations
Ensure team members hit goals
Collaborate with other supervisors
Assist with representative questions
Support resolution of escalated issues
Troubleshoot system errors
Cultivate high performance culture
Manage team performance metrics
Write performance appraisals
Participate in personnel actions
Collaborate with scheduling team
Build daily schedules
Coach team on guest interactions
Align with brand tone
Align with QA standards
Encourage comfort with processes
Guide team through improvements
Create French language resources
Take on additional tasks
Provide insights on projects
Participate in user acceptance testing
Participate in change management
Contribute to new measurements
Improve service levels
Document standard operating procedures
Interview new representatives
Hire new representatives
Onboard new representatives
Facilitate French language interviews
Assess candidate qualifications
Assess language proficiency
Plan employee engagement initiatives
Design employee engagement initiatives
Develop monthly incentives
Develop recognition programs
How You'll Work.
Team & Collaboration
Collaboration with supervisors; Collaboration with Managers; Collaboration with technology teams; Collaboration with cross functional partners
Communication Scope
Coaching conversations; Verbal communication; Written communication; Interpersonal communication
Full Job Description
## Description Department: NAM - Guest Services Reports to: Assistant Manager, Guest Services Location: Vancouver, B.C. Your Opportunity at ARC’TERYX: As Guest Services Supervisor (Temporary Assignment), you will build a high-performing team of Guest Services Representatives. Using a solution mindset, you will coach your team to consistently exceed the needs of our guests through superior product knowledge and service. In collaboration with a team of Supervisors, you will play a key role in implementing new processes to pursue our service objectives supporting the broader Guest Services team. As a leader, you will remain highly flexible and adaptable, seeking the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right. Please note, this is a temporary assignment, beginning between September and October 2026, until offboarding between January and March 2027. This role is based out of the Arc’teryx Guest Services location, 565 Great Northern Way, and may be open to hybrid work depending on business needs and per department policy. For more details, please review the Expectations section at the end of the job description. Meet Your Future Team: The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world. ## If you were the Guest Services Supervisor (Temporary Assignment) now, here are some of the core activities you would be doing Leading and coaching a team of Representatives towards high performance through individual strengths lens and helping them set annual objectives Connecting with each team member weekly in individual check ins Supervising and coordinating the day-to-day operations of your Guest Services team, ensuring all team members are set up for success to hit our service level goals
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