Stonebridge
GuestServicesSupervisor
“Guest Services Supervisor at Stonebridge. Skills: Guest services, Front office operations, Staff supervision. Assist Guest Service Manager. Oversee Front Office staff”
What You'll Achieve.
Improve guest satisfaction
Industry & Context.
Problem resolution
Stand more than 2/3 time, Walk more than 2/3 time, Lift up to ten pounds, Push up to 10 pounds, Pull up to 10 pounds
What They're Looking For.
Must Have
Read and write fluent English, Basic computer and POS system functions, Knowledge of Outlook, Word and Excel, Flexibility to work nights and weekends
What You'll Do.
Assist Guest Service Manager
Oversee Front Office staff
Service guests professionally
Service guests competently
Train front office staff
Monitor front office staff
Monitor Guest Service Scores
Take action to improve guest satisfaction
Communicate with Engineering Department
Communicate with Housekeeping Department
Assist with reservations
Handle checks for payment
Handle credit cards for payment
Handle special requests
Handle group blocking
Handle unusual circumstances
Maintain regular attendance
Observe prescribed work periods
Observe prescribed break periods
Observe prescribed meal periods
Maintain personal appearance
Maintain grooming standards
Comply with dress code
Perform other duties as requested
How You'll Work.
Team & Collaboration
Work with Guest Services Manager; Communicate with Engineering; Communicate with Housekeeping
Communication Scope
Write simple correspondence
Applying for this Guest Services Supervisor role?
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