Company
GuestServicesRepresentative
“Guest Services Representative. Skills: Guest Services, Customer Service, Administrative Functions. Ensure friendly and receptive environment. Provide administrative functions”
What You'll Achieve.
Maintains CSI at or above Company standards
Industry & Context.
Reasoning Ability; Apply common sense understanding; Carry out instructions; Deal with standardized situations
Scheduled shifts may include evening hours, weekends, and holidays, Regular and predictable attendance, Physical Demands: regularly required to talk or hear, frequently required to walk, stand, use hands to finger, handle, and feel, Environment Demands: performed primarily in showroom or outdoor sales lot, heavy phone work, frequent clerical and administrative responsibilities, interaction with customers and employees, may be exposed to various work environments, Follows Safeguards rules and regulations, Observes all Federal, State, Local and Company safety rules and regulations
What They're Looking For.
Must Have
High School Diploma, Valid Driver’s License, Intermediate skills in Microsoft Office Products, Ability to learn Dealership Management System, Ability to understand and follow instructions, Ability to communicate effectively with customers and company personnel, Regular and predictable attendance, Ability to add, subtract, multiply and divide, Ability to apply common sense understanding to carry out instructions, Ability to deal with standardized situations
Nice to Have
Previous customer service experience
What You'll Do.
Ensure friendly and receptive environment
Provide administrative functions
Perform opening and closing procedures
Answer incoming phone calls
Take accurate messages
Manage loaner agreement log
Manage dealer plate log
Track and filter calls
Communicate with Guest Services Manager
Communicate with Greeters
Produce Daily Reports
Offer refreshments to guests
Provide warm environment
Provide positive environment
Provide happy environment
Maintain clean environment
Maintain comfortable environment
Provide new hire training
Maintain organized work area
Maintain clean work area
Maintain safe work area
Participate in training
Follow Safeguards rules
Demonstrate Core Values
Comply with procedures
How You'll Work.
Team & Collaboration
Communicates effectively with Guest Services Manager and Greeters; Provides a warm, positive and happy environment for... fellow teammates; Support each other as a team
Communication Scope
Excellent interpersonal, communication, and organizational skills; Ability to understand and follow instructions; Ability to communicate effectively with customers and company personnel; Verbal and Writing Ability
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