ARC'TERYX
Guest Services
GuestServicesRepresentative-Seasonal
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Guest Services Representative - Seasonal at ARC'TERYX. Skills: Customer service, Guest relations, Problem resolution. Provide customer service support. Interact with guests across multiple channels”
What You'll Achieve.
Inspire guest loyalty; Support brand growth; Achieve service level goals; Exceed performance targets
Industry & Context.
Problem-solving; Identify root cause; Develop solutions
Training on location, Full-time in office during peak periods
What They're Looking For.
Must Have
Knowledge of Arc'teryx products, Highly effective verbal communication, Highly effective written communication, Read, write, fluently speak English, Communicate with customers via phone, Communicate with customers via email, Organizational skills, Interpersonal skills, Problem-solving skills, Attention to detail, Accurate data entry skills, Accurate order entry skills, Proficient in Microsoft Office, Identify root cause of issues, Develop solutions, Flexible and adaptable, Comfortable with change, Balance autonomy and collaboration, Inspire breakthrough thinking, Inspire continuous improvement, Seek best solutions, Commitment to do what is right, Participate in Training, Complete Training on location
Nice to Have
Experience using Arc'teryx products, Experience using outdoor brand products
What You'll Do.
Provide customer service support
Interact with guests across multiple channels
Answer inquiries regarding products
Answer inquiries regarding technical features
Answer inquiries regarding repair
Achieve performance targets
Exceed performance targets
Process manual orders
Support guests through complex solutions
Provide guest-centric interactions
Take ownership of guest concerns
Ensure timely follow-up
Ensure timely resolution
Perform other duties as required
Take on focused tasks
Contribute to development of new resources
Improve service levels
Improve guest experience
Provide key support for team
Contribute to team culture
How You'll Work.
Team & Collaboration
Dynamic team; High-performing team; Guest Services team; After-Sales team; Supportive team culture
Communication Scope
Verbal communication; Written communication
Full Job Description
## Description Department: NAM - Guest Services Reports to: Guest Services Supervisor Location: Vancouver, B.C. Your Opportunity at ARC’TERYX: As a seasonal Guest Services Representative, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services. Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication. In collaboration with a dynamic, high-performing team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty. Please note this is a temporary, fixed term position, for approximately 6 months, beginning August 10, September 8, October 5, or November 2, 2026. This role is based out of our new Vancouver office, located at 565 Great Northern Way, Vancouver, and may be open to a hybrid work depending on business needs and per department policy. Please review the additional requirements at the end of the job description for more information. Meet Your Future Team: The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world. ## If you were a Guest Services Representative - Seasonal now, here are some of the core activities you would be doing Providing customer service support by interacting with guests across multiple channels, including verbally over the phone and in writing through email, web reviews, and live chat Utilizing a detailed understanding of Arc’teryx Guest Services and After-Sales procedures to answer inquiries regarding products, technical features, and repair Effectively managing your workload with consideration of our department’s service level goals Achieving and exceeding esta
Applying for this Guest Services Representative - Seasonal role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about ARC'TERYX?
Real rants from real employees. Read before you apply.