GuestServicesRepresentative

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **About the Role** We are seeking an enthusiastic **Guest Services Representative** (permanent part-time) who is committed to delivering exceptional customer experience. This role is central to fulfilling JLL's mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Every customer interaction must be carried out in a professional, courteous, and efficient manner. **Responsibilities** * Maintain comprehensive knowledge of the shopping centre's services, amenities, facilities, store locations, promotional activities, and available resources. * Proactively create memorable customer interactions by assisting guests and providing excellent service. * Interact with shoppers and retailers courteously and efficiently while managing gift card sales and transaction reconciliation. * Project a positive attitude in all communications, whether by phone or in person. * Build and maintain strong relationships with retailers, educating them about the centre's services. Assist guests by providing directions, information, and answering questions. * Stay informed about store merchandise, sales, and special events to offer relevant suggestions based on shopper needs. * Conduct all service functions at Guest Services. * Support the Marketing Director with promotional events including ballot distribution, collection, sorting, gift-with-purchase pr