First Global Management Services, Inc.
Media
GuestServicesManager
“Guest Services Manager at First Global Management Services, Inc.. Skills: People management, Guest services, Event management, Client relations. Manage receptionists. Manage hospitality ambassadors”
What You'll Achieve.
Deliver exceptional service; Deliver world-class events; Exceed client expectations; Ensure team efficiency; Ensure team value
Industry & Context.
Decision maker; Problem solver; Creative problem solver; Resourceful
Some travel
What They're Looking For.
Must Have
5-7 years experience, People management skills, Excellent written communication, Excellent oral communication
Nice to Have
Corporate event planning experience, Experience managing team members
What You'll Do.
Manage hospitality ambassadors
Manage team scheduling
Handle guest escalations
Oversee team workload
Assist with event registration
Assist with guest services
Manage vacation schedules
Review expense reports
Oversee onboarding process
Oversee offboarding process
Ensure compliance adherence
Promote team communications
Maintain client relationships
Address potential risks
Provide value to clients
Encourage team knowledge
Motivate team members
Handle ad hoc requests
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; FIRST People & Culture; Client strategic initiatives
Communication Scope
Positive communications
Process & Methodology
Event planning
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