First Global Management Services, Inc.
GuestServicesManager
“Guest Services Manager at First Global Management Services, Inc.. Skills: Guest services, Team leadership, Client relations. Lead and motivate colleagues. Enhance working relationships”
What You'll Achieve.
Exceed client expectations; Ensure team adheres to SOPs; Ensure team adheres to compliance processes; Ensure maximum efficiency; Ensure team provides value to clients; Seek value-adds for clients
Industry & Context.
Problem solver; Creative problem solver
What They're Looking For.
Must Have
5-7 years of experience in a similar role, Fluent in German, Fluent in English, People management skills, Excellent written communication skills, Excellent oral communication skills, Decision maker, Problem solver, Collaborative attitude, Team-player attitude, Experience working cross-functionally with all levels of stakeholders, Experience in a fast-paced environment, Creative problem solver, Resourceful, Adaptability to situations, Adaptability to ever-changing demands, Highly organised, Ability to handle multiple tasks, Ability to meet strict deadlines, Excellent time management skills, Excellent multi-tasking skills, Ambitious, Proactive, Calm approach to handling pressure, Flexible approach to handling pressure, Experience working on large and complex databases, Assume responsibility for one's own environment, Ensure adherence to health and safety policies, Work intelligently, Ensure management is aware of problems or issues which negatively affect productivity, Build excellent relationships with the team, Positive communications, Ensure knowledge is shared within the team, Work on ad hoc requests from clients
Nice to Have
Corporate event-planning professional
What You'll Do.
Lead and motivate colleagues
Enhance working relationships
Deliver exceptional service to clients
Provide best-in-class customer service
Manage direct reports
Manage hospitality ambassadors
Manage direct-report scheduling
Handle guest-related escalations
Provide feedback to team members
Oversee team workload
Understand team capacity
Understand team pressure points
Assist with event registration
Offer guidance on event registration
Offer guidance on guest services
Manage vacation schedules
Ensure appropriate team coverage
Review expense reports
Oversee onboarding process
Oversee offboarding process
Oversee training for employees
Ensure team adheres to SOPs
Ensure team adheres to compliance processes
Promote communications to team members
Ensure maximum efficiency
Partner with FIRST People & Culture
Manage employee relations
Maintain positive client relationships
Anticipate potential risks
Address potential risks
Ensure team provides value to clients
Seek value-adds for clients
Partner with client on strategic initiatives
Partner with client on projects
Encourage team knowledge of best practices
Encourage team knowledge of services
Encourage team proactivity with ideas
Encourage team proactivity with creative solutions
Multi-task at a fast pace
Demonstrate confidence
Demonstrate professionalism
Demonstrate responsiveness
Provide exceptional customer service
Assume responsibility for environment
Ensure management awareness of issues
Share knowledge within the team
Enable team to work smarter
Enable team to work more efficiently
Work on ad hoc requests
How You'll Work.
Team & Collaboration
Cross-functional coordination; Cross-functional collaboration with all levels of stakeholders; Build excellent relationships with the team through positive communications; Ensure knowledge is shared within the team
Communication Scope
Excellent written communication skills; Excellent oral communication skills; Positive communications
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