First Global Management Services, Inc.
Media
GuestServicesManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Guest Services Manager at First Global Management Services, Inc.. Skills: People management, Guest services, Event management, Client relations. Manage receptionists. Manage hospitality ambassadors”
What You'll Achieve.
Deliver exceptional service; Deliver world-class events; Exceed client expectations; Ensure team efficiency; Ensure team value
Industry & Context.
Decision maker; Problem solver; Creative problem solver; Resourceful
Some travel
What They're Looking For.
Must Have
5-7 years experience, People management skills, Excellent written communication, Excellent oral communication
Nice to Have
Corporate event planning experience, Experience managing team members
What You'll Do.
Manage hospitality ambassadors
Manage team scheduling
Handle guest escalations
Oversee team workload
Assist with event registration
Assist with guest services
Manage vacation schedules
Review expense reports
Oversee onboarding process
Oversee offboarding process
Ensure compliance adherence
Promote team communications
Maintain client relationships
Address potential risks
Provide value to clients
Encourage team knowledge
Motivate team members
Handle ad hoc requests
How You'll Work.
Team & Collaboration
Cross-functional stakeholders; FIRST People & Culture; Client strategic initiatives
Communication Scope
Positive communications
Process & Methodology
Event planning
Full Job Description
Building a Brand Starts with a Story FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com What You Would Get To Do The Guest Services Team Lead will assume a key role within the organization by leading and motivating colleagues in a way that enhances working relationships and encapsulates FIRST values and our client’s brand. The individual will ensure the guest services team delivers exceptional service to our clients through best-in-class customer service and positivity, and delivers world-class events that exceed client expectations. Along with other FIRST team members, the Guest Services Team Lead will represent the FIRST Solutions brand on-site within a well-known tech company. This position is ideal for a corporate event planning professional with prior experience managing and motivating team members. Your Contributions Manage the team, including receptionists and hospitality ambassadors Manage team scheduling day-to-day and as needed for large-scale events and full-venue buyouts. Handles guest-related escalations Develop, mentor, and provide feedback to team members on an ongoing basis Oversee the workload of the team, ensuring day-to-day understanding of capacity/pressure points, and assisting/offering
Applying for this Guest Services Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about First Global Management Services, Inc.?
Real rants from real employees. Read before you apply.