Four Seasons
GuestServicesIntern
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optimal for Entry candidates.
“Guest Services Intern at Four Seasons. Greet guests. Deliver luggage to room upon check-in”
Industry & Context.
Valid legal authorization to work in Italy
What They're Looking For.
Must Have
Reading, writing and oral proficiency in Italian and English, Valid driving license
What You'll Do.
Deliver luggage to room upon check-in
Pick up luggage from room upon departure
Handle guest interactions with hospitality and professionalism
Accommodate special requests accurately and timely
Assist customers with inquiries about hotel services
Assist customers with inquiries about hotel hours
Assist customers with inquiries about key personnel
Assist customers with inquiries about in-house events
Assist customers with directions
Greet all guests passing through lobby
Offer guests assistance
Provide guests with directions
Provide guests with recommendations
Provide guests with information about the city
Provide guests with information about attractions
Support team with shoeshine
Pick up shoes from guest room
Return shoes to guest
Provide high level of cleanliness in luggage storage
Assist with Front Office tasks
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** An urban retreat steeped in historic beauty. Stroll the city’s biggest private garden – a tranquil haven of statues, fountains and centuries-old trees – or retire to your suite where frescoes line the walls amid original architectural features. Our historic Hotel, with its Michelin-starred Italian restaurant and a locally inspired Spa where you can spend afternoons in pure indulgence, is just steps away from the cultural heart of Florence. **About the role** Four Seasons Hotel Firenze is looking for a motivated Guest Services Intern to join the team, starting from September for six months. This role will support the team with guest transportation, arrivals and departures, including welcoming guests and assisting with luggage, as well as managing errands. The intern will also ensure high standards of cleanliness in guest areas, assist the Reception and Concierge teams, and respond to a wide range of guest requests, delivering a seamless and personalized service experience. **What you will do** Greet guests
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