GuestServices(FrontDesk)Attendant

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature. NRMA Treasure Island Holiday Resort | Permanent Part Time (min. 20 hrs/week) Ready to turn great holidays into unforgettable moments? Join our friendly front office team at NRMA Treasure Island Holiday Resort and be the face that sets the tone for every guest stay. This Permanent Part Time opportunity offers a minimum of 20 hours per week, with flexibility to work across a 7-day roster. Our Guest Services team are at the heart of the guest experience, welcoming visitors, solving problems, and creating those “wow” moments that keep families coming back year after year. What you will do * Deliver warm, memorable arrivals and departures through seamless check-in and check-out experiences * Manage reservations, guest enquiries and phone calls with confidence and care * Provide helpful local recommendations and go the extra mile to personalise each stay * Ensure guest accounts are accurate and transactions are processed efficiently * Work closely with your team to ensure smooth shift handovers and consistent service * Jump in wherever needed. This is a hands-on role where no two days are the same What you will bring * A genuine passion for delivering exceptional guest experiences * Previous front office, reservations or hospitality experience (holiday park/resort experience highly regarded) * Experience using Newbook or a similar reservations system (preferred) * Strong multitasking skills and the ability to stay calm in a fast-paced environment * Excellent communication skills and a friendly, approachable style * Flexibility