Courtyard by Marriott
Hospitality
GuestServicesFrontDeskAgent
“Guest Services - Front Desk Agent at Courtyard by Marriott. Maintain a warm, welcoming and professional demeanor. Check guests in and out of the hotel”
Industry & Context.
Resolve guest problems
What They're Looking For.
Must Have
Must be 18 years old or older, Open availability, including weekends
Nice to Have
Prior front desk experience in a hotel setting, Marriott experience is a plus, Proficiency in Microsoft familiarity with systems like OnQ, Opera, FOSSE, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is a plus
What You'll Do.
welcoming and professional demeanor
Check guests in and out of the hotel
Ensure proper payment is received
Note and fulfill special requests
Record accurate information
Answer the phone in a professional & helpful
Follow procedures on posting charges
Settle guest accounts
Effectively address and resolve guest problems
Increase guest satisfaction
Be knowledgeable of emergency procedures
Be knowledgeable of Hotel policies
Practice punctuality for scheduled shifts
Applying for this Guest Services - Front Desk Agent role?
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