GuestServicesAmbassador

Provide the highest levels of client and visitor care, Provide service excellence, Ensure visitor experience is seamless, Attend to all reception duties, Responsible for guest service duties onsite, Support each element of the guest service operation, Ensure all functions are carried out in accordance with stipulated protocols and procedures, Instinctive customer centric approach, Anticipate HSBC colleagues & customer’s needs, Live the CX Vision, Work in the lobby, reception areas across building and meeting room floors, Move around the floor to ensure each meeting room is attended to, Host visitors to their meeting rooms, Provide a warm, courteous and prompt welcome on arrival, Provide a warm, courteous and prompt welcome throughout the client journey, Host the main reception area, Energise the space, Create lasting impressions, Provide an information service for the local area, Liaise as a point of contact between clients and hosts, Enhance service with a concierge approach, Recognise and deliver service excellence for VIPs, Communicate between team members, Ensure smooth transitions throughout the building, Liaise with PA/EA teams, clients & visitors, Provide excellent customer service, Create “wow” moments, Compliment Vgreet mobile reception technology with service, Anticipate visitor needs, Follow up with clients, Ensure client expectations are met, Ensure client expectations are exceeded, Ensure visitor and client spaces are immaculate at all times, Take ownership of the space, Report issues appropriately, Proactively deal with enquiries and requests in person, Proactively deal with enquiries and requests via the telephone, Proactively deal with enquiries and requests via email, Deal with enquiries and requests in a timely and professional manner, Continually develop expertise of business operation, Continually develop expertise of client knowledge, Exceed in service delivery, Use empowerment for problem resolution, Enhance visitor and client experience, Commitment to service excellence, Adaptable to work with a hybrid approach throughout the guest services operation, Work in main building reception, Work in internal reception spaces, Work in guest services hub, Communicate effectively with peers, Communicate effectively with the management team, Display accuracy in verbal communication, Display accuracy in written communication, Display attention to detail in verbal communication, Display attention to detail in written communication, Maintain awareness of business activity, Communicate all updates with team members, Communicate to the Guest Services Team Leader/Supervisor any new / ongoing / potential issues and complaints, Address issues and complaints accordingly, Support the training of new Guest Services team members, Liaise with other departments, Liaise with security, Liaise with facilities, Liaise with hospitality services, Ensure Security procedures are adhered to at all times, Ensure Health and Safety procedures are adhered to at all times, Maintain a professional manner at all times, Maintain a polite manner at all times, Maintain a considerate manner at all times, Adhere to uniform standards, Adhere to presentation standards, Take ownership of guest services responsibilities, Constantly develop service standards, Work at other sites, Work on projects, Work on company development, Work on site visits, Positively represent the Company at all times, Be present in the workplace at critical times of operation